SUSAN VARRIEUR
North Port,FL
Summary
Clinical Administration professional with strong customer service communication and organizational skills. Ability to multi-task and adapt to changing priorities. Independent contributor of collaboration and teamwork.
Overview
2027
2027
years of professional experience
Work History
Clinical Manager
Cosan Group
Tampa, FL
06.2022 - Current
- Streamlined workflow processes, resulting in improved patient outcomes and satisfaction levels.
- Conducted regular performance evaluations to support team development and operational improvements.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Implemented new policies and educated staff on changes.
- Selected, promoted and terminated staff members.
Radiology Secretary, Patient Services
MID STATE HEALTH CENTER
2019 - 06.2022
- Responsible for general administration duties
- Patient services including answering phones, triaging phone calls, registration and working one on one with providers to ensure excellent patient care
- Checking out patients, referrals, setting up Radiology exams ensuring all patients recommendations adhere to plan
- Radiology registration, prepping for exams and ensuring smooth workflow throughout the day
- Multitasking a must and the ability to communicate in a highly multi-cultured environment
Caregiver
A LITTLE HELP NURSE REGISTRY
01.2013 - 01.2018
- Prepare a care plan ensuring all patient needs are met
- Assist with basic needs, including housekeeping, daily meds and meals
- Assist with personal hygiene as needed per patients condition
- Maintain daily communication with patients progress or regress with nursing supervisor
- Lived with Alzheimer's patients to ensure all their needs were met. Daily personal care, meals, Medical appts, shopping and activities.
Clinical Manager
AMERICAN DERMATOLOGY
01.2003 - 01.2010
- Supervise all clinical staff including RNs, LPNs and medical assistants
- Coordinate and assist in patient surgeries, biopsies and procedures
- Perform wound care, suture removal and multiple cosmetic treatments
- Work with provider and staff to maintain and improve quality of patient care
- Triage all emergency phone calls and timely patient call backs on a daily basis
- Provider liaison for all new patients, referrals and daily procedures
Office Manager/Radiologic Technologist
EAST STREET MEDICAL CENTER
01.1995 - 01.1999
- Scheduling staff, hiring and training of new employees and processing payroll
- Coordinate patient care including referrals, VNA care, home medical supplies and nursing home admissions
- Maintain inventory of medical and office supplies and negotiated contracts for vaccines, equipment maintenance, calibration and yearly credentialing
- Assist with phlebotomy, audiometry and PFT testing
- Perform X-rays according to ARRT standard
Education
Associate of Science - Radiology Technologist
Massasoit Community Colleg
Brockton, MA05.1995
Skills
- Relationship Building
- Strong Customer Service
- Clinical Administration
- Interpersonal Skills
- Meet and Exceed Goals
- Excellent Communication
- Leadership skills
- Organizational Skills
- Staff supervision
Timeline
Clinical Manager
Cosan Group
06.2022 - Current
Caregiver
A LITTLE HELP NURSE REGISTRY
01.2013 - 01.2018
Clinical Manager
AMERICAN DERMATOLOGY
01.2003 - 01.2010
Office Manager/Radiologic Technologist
EAST STREET MEDICAL CENTER
01.1995 - 01.1999
Radiology Secretary, Patient Services
MID STATE HEALTH CENTER
2019 - 06.2022
Associate of Science - Radiology Technologist
Massasoit Community Colleg