Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Vincente

Tobyhanna,PA

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

Restaurant Server

Great Wolf Lodge Resort
Scotrun, Pennsylvania
06.2018 - 01.2021
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Accurately tallied checks at the end of each shift.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Greeted and seated customers promptly, courteously, and professionally.

Restaurant Hostess

Great Wolf Lodge
Scotrun, PA
06.2018 - 01.2021
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Greeted customers and escorted them to their tables.
  • Assisted with setting up banquet rooms for special events.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Communicated with kitchen staff regarding customer feedback or complaints.

Restaurant Busser

Jubilee Restaurant
Pocono Pines, Pennsylvania
06.2016 - 08.2016
  • Communicated with kitchen staff regarding any special orders or requests from guests.
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
  • Ensured that all areas were properly sanitized at the end of each shift.
  • Provided assistance to other employees when needed during peak business hours.
  • Reset tables in a timely manner with clean silverware, napkins and condiments.

Education

High School Diploma -

Pocono Mountain West High School
Pocono Summit, PA
06-2018

Skills

  • Menu Memorization
  • Drink Preparation
  • Effective customer upselling
  • Quality Control
  • Dining customer service
  • Organization
  • Customer Satisfaction
  • Cash Handling
  • Order Taking

Timeline

Restaurant Server

Great Wolf Lodge Resort
06.2018 - 01.2021

Restaurant Hostess

Great Wolf Lodge
06.2018 - 01.2021

Restaurant Busser

Jubilee Restaurant
06.2016 - 08.2016

High School Diploma -

Pocono Mountain West High School
Susan Vincente