Susan Voss
Melbourne,FL
Summary
Dynamic professional with extensive experience in customer service and culinary arts, notably at BJ's Wholesale. Proven ability to enhance customer experiences through effective communication and efficient transaction processing. Skilled in cash register operations and fostering teamwork, while maintaining high standards of food safety and quality. Committed to delivering exceptional service and support.
Overview
2027
2027
years of professional experience
Work History
Cashier
BJ's Wholesale
Melbourne
04.2024 - Current
- Executed front-line cashier operations, ensuring efficient transaction processing.
- Managed cash register operations and processed customer transactions efficiently.
- Facilitated self-service support for customers, enhancing user experience.
- Assisted customers with transactions at cash register. Supported fuel sales by maintaining cleanliness and organization of gas station. Provided friendly service to enhance customer experience.
Catering Chef
Self Employed
Melbourne, FL
2023 - 2024
- Operated as an independent contractor, delivering specialized services to clients.
- Secured contract with small business to deliver bar food and catering services.
- Managed all food cost allocations and budgeting processes.
Chef
Florida Tech
Melbourne, FL
2014 - 2022
- Crafted diverse menu items while ensuring compliance with food safety standards and quality guidelines.
- Facilitated collaboration with kitchen staff to optimize meal preparation processes.
- Oversaw inventory management to ensure optimal stock levels of ingredients and supplies.
- Ensured cleanliness and organization of kitchen workstations to uphold safety standards.
- Mentored junior kitchen staff on advanced cooking techniques and equipment operation.
- Managed grill stove and oven operations, ensuring optimal performance and safety standards.
- Streamlined mise en place organization to ensure consistent workflow.
- Executed inventory management by placing timely orders to restock items.
- Managed food handling and storage processes to ensure safety and prevent cross-contamination.
- Supervised training of kitchen staff in high-pressure food preparation techniques.
- Implemented strategic menu planning and inventory control techniques to minimize food waste.
- Implemented strict protocols to prevent cross-contamination of utensils, surfaces, and pans during meal preparation.
- Crafted meals from scratch using authentic popular recipes to ensure quality and consistency.
- Fostered a positive work culture among kitchen staff by establishing open communication channels and promoting mutual respect.
- Tailored meal options to meet diverse dietary requirements of clientele.
Education
Associate of Applied Science -
Orlando Culinary Academy
Orlando, FLSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash register operation
Customer relations
Product knowledge
Fraud prevention awareness
Liquor regulations and compliance
Liquor law compliance
Multitasking and organization
Clear communication
Honest and dependable
Timeline
Cashier
BJ's Wholesale
04.2024 - Current
Catering Chef
Self Employed
2023 - 2024
Chef
Florida Tech
2014 - 2022
Associate of Applied Science -
Orlando Culinary Academy