Susan Weber
Wentzville,MO
Summary
Experienced nursing professional with the drive to handle a variety of different clinical and administrative tasks in a busy healthcare setting. A confident Clinical Director with a commitment to training staff properly and working hard to meet patient expectations.
Overview
34
34
years of professional experience
Work History
Director of Clinical Operations
Medaware Solutions
St Louis, MO
05.2022 - Current
- Ensured timely completion of all required paperwork related to regulatory requirements or accreditation standards.
- Developed and implemented operational policies to ensure compliance with all applicable regulations.
- Formulated strategies for improving clinical operations, including process optimization and workflow design.
- Created and maintained detailed records of clinical operations activities.
- Managed the budgeting and financial planning processes for clinical operations.
- Coordinated with other departments to develop integrated solutions for complex problems.
- Analyzed trends in clinical operations performance metrics to identify areas of improvement.
- Supervised a team of clinical operations professionals, providing guidance and mentorship as needed.
- Conducted regular audits to monitor adherence to established procedures within the department.
- Monitored patient outcomes data to evaluate effectiveness of treatments delivered by the organization.
- Maintained relationships with key stakeholders in order to facilitate effective communication between them and the organization.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Collaborated with external stakeholders such as regulatory agencies, vendors, suppliers., to ensure compliance with relevant laws and regulations.
- Organized training sessions for staff members on topics related to clinical operations procedures.
RN Clinical Educator
SSM Health-EMS Outreach
St Louis, MO
05.2021 - 05.2022
- American Heart Association (AHA) Training Center Coordinator for SSM Health-St
- Louis
- Responsible for coordinating and teaching the AHA classes for 40+ EMS agencies, Fire districts/departments under the medical direction of SSM Health – St
- Louis
- Oversaw 400+ AHA Instructors throughout the St
- Louis Area
- Responsible for the development and implementation of educational programs to support clinical practice, professional development, and internal and external regulations using best practice strategies for 40+ EMS agencies, Fire districts/departments under the medical direction of SSM Health – St
- Louis
- American Heart Association ACLS Instructor
- American Heart Association BLS Instructor
- American Heart Association PALS Instructor.
RN Clinical Educator
SSM Health-Clinical Education
St Louis, MO
02.2010 - 05.2021
- Responsible for the development and implementation of educational programs to support clinical practice, professional development, and internal and external regulations using best practice strategies
- Emergency Service Line Education Lead for Integration Nursing Orientation
- Resuscitation Quality Improvement (RQI) Admin Lead for SSM Health St
- Clare Hospital St
- Louis
- Responsible for student assignments
- Creating New Hire Demographic file
- Reporting compliance of RQI program to Hospital Leadership
- Liaison between Hospital Leadership and RQI Impact Manager
- American Heart Association (AHA) Training Center Coordinator for SSM Health-St
- Louis
- Responsible for coordinating the AHA classes for the SSM Health-St
- Louis Region
- Oversaw 400+ AHA Instructors throughout the St
- Louis Area
Registered Nurse, Emergency Department
SSM Health St. Joseph Hospital - Lake Saint Louis
Lake St. Louis, MO
08.2009 - 02.2010
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Performed triage assessments of walk-in patients in a clinic setting.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Provided emotional support and comfort to families during difficult times.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
Registered Nurse, Emergency Department
BJC Healthcare-St. Louis
St Louis, MO
05.1990 - 07.2009
- Held many different nursing positions during my time with BJC Health Care all within different emergency departments throughout the health system. These positions ranged from Staff Nurse, Charge Nurse, Assistant Manager and Clinical Educator.
Case Manager
Delmar Gardens Home Care
St Louis, MO
01.1997 - 01.1998
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Counseled clients on available resources within the community that could help meet their needs.
Education
Masters in Healthcare Administration -
Riverbanks University
Pittsburgh, PA12.2015
Bachelors of Science in Nursing -
Belford University
Dallas, TX05.2004
Diploma -
Barnes Hospital School of Nursing
St Louis, MO01.1990
Skills
- Clinical Standards
- Resource Coordination
- Compliance With Regulatory Guidelines
- Patient Relationship Management
- Effective Communication
- Improving Clinical Quality Outcomes
- Patient Care
- Case Management
- HIPAA
- Exemplary Communication Skills
References
Upon Request
Timeline
Director of Clinical Operations
Medaware Solutions
05.2022 - Current
RN Clinical Educator
SSM Health-EMS Outreach
05.2021 - 05.2022
RN Clinical Educator
SSM Health-Clinical Education
02.2010 - 05.2021
Registered Nurse, Emergency Department
SSM Health St. Joseph Hospital - Lake Saint Louis
08.2009 - 02.2010
Case Manager
Delmar Gardens Home Care
01.1997 - 01.1998
Registered Nurse, Emergency Department
BJC Healthcare-St. Louis
05.1990 - 07.2009
Masters in Healthcare Administration -
Riverbanks University
Bachelors of Science in Nursing -
Belford University
Diploma -
Barnes Hospital School of Nursing
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