Susan Wilson
Myrtle Beach,SC
Summary
Adept at enhancing patient care and family support, my tenure at Visiting Angels Home Care showcased my ability to navigate healthcare systems and advocate for client rights effectively. Leveraging skills in scheduling and professionalism, I significantly improved service delivery and satisfaction. My approach is anchored in ethical practices and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Senior Home Care
Visiting Angels Home Care
Myrtle Beach, SC
09.2021 - 02.2024
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Monitored patients'' progress and adjusted care plans accordingly for optimal results.
- Assisted families in understanding available resources, insurance coverage options, and financial implications related to home-based health services.
- Developed personalized care plans to address individual patient needs and preferences.
- Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions.
- Facilitated smooth transitions from hospital discharges to in-home care by coordinating necessary resources and support systems.
- Proactively identified potential risks or issues in the provision of home-based care, implementing corrective actions as necessary.
- Ensured timely delivery of medications, supplies, and equipment for seamless in-home care provision.
Family Coordinator Volunteer
USMC
Parris Island SC
09.2014 - 07.2016
- Assisted families with financial planning and budget management via educational presentations or one-on-one consultations.
- Assisted in conflict resolution among family members by facilitating open dialogue sessions in a safe environment.
- Evaluated program effectiveness by tracking participation rates, feedback surveys, and making data-driven adjustments as needed.
- Established a welcoming environment for families through the creation of informative materials, workshops, and open-door policies.
- Strengthened family bonds by organizing social gatherings like picnics, movie nights, and game nights that cater to all age groups and interests.
- Managed schedules and logistics for family-focused programs to ensure smooth operation and maximum attendance.
- Enhanced family engagement by organizing and executing events that fostered a sense of community and support.
- Coordinated services for families in need by collaborating with various agencies and resources to provide comprehensive support.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Education
Shy Of AA - English
Fullerton College
Fullerton, CAGrauate -
Brea-Olinda High School
Brea, CA06.1981
Skills
- Scheduling and Staffing
- Professionalism and Ethics
- Healthcare systems navigation
- Client Advocacy
Accomplishments
I am 61 years old and have been happily engaged for the majority of my life with supporting my husband’s 39 year career in the USMC, raising my children in a strong Catholic upbringing, and occasionally, going out to pursue my passions!
I have summited Mount Rainier twice, I have volunteered (and worked on staff), at the Catholic schools my children attended, and I have attended classes at the National War College in Washington, DC.
I am originally from Orange County, CA. And I am overjoyed with embracing the new great life of retirement that I have established here! Life is SO good; and, God and His will for my life is Amazing. I feel truly blessed.
Timeline
Senior Home Care
Visiting Angels Home Care
09.2021 - 02.2024
Family Coordinator Volunteer
USMC
09.2014 - 07.2016
Shy Of AA - English
Fullerton College
Grauate -
Brea-Olinda High School