Susana Arroyo
Calexico,CA
Summary
Dynamic sales associate with a focus on customer engagement and inventory management. Skilled in resolving issues and implementing effective sales strategies, driving store performance and customer loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate
Cotton On Group
Calexico, CA
06.2023 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards, ensuring store displays aligned with brand guidelines.
- Managed inventory levels, restocking merchandise to optimize sales opportunities.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with team members to drive sales initiatives and achieve store targets.
- Trained new associates on operational procedures and customer engagement techniques.
- Analyzed sales trends to identify opportunities for improved product placement and promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Key Holder
Five Below
El Centro, CA
05.2021 - 04.2025
- Supervised daily operations to ensure efficient store performance and exceptional customer service.
- Trained and mentored new staff on sales techniques and operational procedures.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Collaborated with management to implement promotional strategies that enhanced sales growth.
- Monitored cash handling processes to maintain financial accuracy and compliance.
- Led team meetings to communicate goals, share feedback, and foster a positive work environment.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
- Developed reward system for staff achievements, motivating team and increasing overall performance.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
Southwest Highschool
San Diego, CA07-2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Listening skills
- Reliable and punctual
- Goal oriented
- Cash handling
- Relationship building
- Exceptional customer service
- Outgoing personality
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash handling accuracy
- Stocking and receiving
- Cash register operation
- Client service
- Conflict resolution
- Store opening and closing
- Product sales
- Sales expertise
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Customer needs assessment
- Retail store operations
- Upselling
- Cleaning techniques
- Adapt to diverse groups
- Sales training
- Inventory tracking
- Policy and procedure adherence
- Inventory control
- Merchandise display
- Point of sale operation
- Brand promotion
- Display setup
- Sales goals attainment
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Cotton On Group
06.2023 - Current
Key Holder
Five Below
05.2021 - 04.2025
High School Diploma -
Southwest Highschool