Susana Cana
Newark
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
North Ward Center
Newark
06.2024 - Current
- Responded to customer inquiries via phone, email, and in person.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Customer Service Representative
McDonald
Belleville
03.2022 - 04.2024
- Resolved customer complaints promptly and efficiently
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
Education
High School Diploma -
IMEIN
Venezuela 08.2019
Skills
- Customer service
- Appointment scheduling
- Communication skills
- Hospitality services
Languages
- Spanish, Native
- Ingles, Advanced
Timeline
Front Desk Receptionist
North Ward Center
06.2024 - Current
Customer Service Representative
McDonald
03.2022 - 04.2024
High School Diploma -
IMEIN