Susana Casabella
Miami,FL
Summary
Proven Front Desk Receptionist with a track record of enhancing guest retention and boosting office efficiency at Future Smile Child. Excelled in customer service and office organization, significantly improving the check-in process and front office environment. Skilled in using reservation software to minimize scheduling conflicts, demonstrating exceptional time management and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Future Smile Child
02.2022 - 07.2024
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Receptionist
Melchor Humanity Health Care
03.2019 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
High School Diploma -
Rene O Reine
Havana, Cuba07.1986
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Problem-solving skills
Office Organization
Oral and writing communication
File Organization
Timeline
Front Desk Receptionist
Future Smile Child
02.2022 - 07.2024
Front Desk Receptionist
Melchor Humanity Health Care
03.2019 - 02.2022
High School Diploma -
Rene O Reine
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