Susana Castro
Hollywood,FL
Summary
Dynamic General Manager with proven expertise in inventory management, sales strategies, and operational efficiency. Committed to enhancing customer satisfaction through effective team leadership and training initiatives.
Overview
2
2
Languages
13
13
years of professional experience
Work History
General Manager
AutoZone
Hollywood, Florida
11.2010 - 07.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to optimize store performance and enhance customer satisfaction.
- Implemented sales strategies to drive revenue growth within the store.
- Oversaw inventory management to maintain optimal stock levels and reduce losses.
- Guided management and supervisory staff to promote smooth operations.
- Developed training programs to improve staff skills and boost operational efficiency.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer inquiries and complaints to enhance service quality and loyalty.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed team-building activities to foster collaboration and enhance workplace morale.
- Monitored monthly sales figures to create detailed reports for strategic business development initiatives.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with safety standards and operational policies within the store.
- Directed safety operations and maintained clean work environment to adhere to OSHA requirements.
- Administered employee discipline through verbal and written warnings.
- Conducted regular meetings with the senior management team to assess progress toward objectives and align strategies.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL08-2026
Skills
- Inventory management
- Sales strategies
- Budget administration
- Operational efficiency
- Project management
- Retail operations management
- Compliance management
- Customer relationship management
- Training and development
- Workforce planning
- Employee scheduling
- Team building
- Customer service
- Employee engagement
Languages
English
Professional
Spanish
Professional
Timeline
General Manager
AutoZone
11.2010 - 07.2023
Associate of Arts - Business Administration And Management
Broward College