SUSANA GARCIA
El Paso,TX
Summary
Experienced professional with strong team leadership and organizational skills developed through a successful career. Proven track record in training and mentoring, demonstrating effective management and a results-driven mindset. Committed to enhancing customer satisfaction and driving company success. Skilled in relationship building, partnership cultivation, and business growth.
Overview
4
4
years of professional experience
Work History
CSR I DUAL BILINGUAL
MAXIMUS
El Paso, Texas
09.2023 - Current
- Adhere to the Privacy Act and Health Insurance Portability & Accountability requirements as it relates to confidential information released
- Track and document all inquiries using the applicable systems
- Meet Quality Assurance and other key performance metrics
- Manage high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
- Enhance customer satisfaction by promptly addressing inquiries and resolving issues efficiently
- Demonstrate empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
CASE AIDE
Continuity Global Solutions
El Paso, Texas
05.2023 - 08.2023
- Conducted comprehensive assessments to identify client needs and prioritize necessary interventions.
- Maintained strict confidentiality of sensitive client information in compliance with legal standards.
- Delivered administrative support to enhance operations in the Case Management Department.
- Completed assignments to address departmental requirements, boosting service delivery efficiency.
- Provided supervision and childcare, ensuring safety and compliance with protocols.
- Facilitated Spanish intake orientation and educational assessments for all children.
- Maintained accurate client records, ensuring timely reporting of progress and outcomes.
TRANSPORT SPECIALIST
MVM Inc
El Paso, Texas
10.2022 - 05.2023
- Optimized vehicle utilization by evaluating capacity needs and adjusting routes for maximum revenue generation.
- Completed all paperwork and standard operating procedures for transportation, securing youth personal property and medication.
- Ensured physical, emotional, and health needs were met while maintaining constant line of sight.
- Maintained compliance with federal and state regulations regarding transportation safety to minimize risk exposure.
- Facilitated communication between drivers and management to address concerns promptly and enhance work environment.
- Coordinated cross-functional teams on major transportation projects, ensuring effective interdepartmental communication.
- Maintained medication logs for UAC and family members, recording types, administration frequencies, and irregularities from prescriptions.
YOUTH CARE WORKER
Supreme Labor Company
El Paso, Texas
05.2022 - 10.2022
- Created a safe, nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks to maintain secure and hygienic facility conditions.
- Documented youth behavior and actions clearly and concisely for effective tracking.
- Established behavior expectations within the residential facility, reinforcing accountability among youths.
- Developed strong rapport with families, ensuring open communication to enhance youth care.
- Communicated effectively in both written and verbal forms in English and Spanish.
YOUTH CARE WORKER
Supreme Labor Source
El Paso, Texas
05.2021 - 10.2021
- Conducted regular safety checks to maintain cleanliness and ensure a secure environment for program participants.
- Ensured adherence to all Office of Refugee Resettlement procedures and policies.
- Provided direct supervision of unaccompanied children aged 13-17, maintaining line of sight at all times.
- Created a safe, nurturing atmosphere for at-risk youth through consistent supervision and positive reinforcement.
- Enhanced communication skills among youth by facilitating group discussions and collaborative projects.
Education
Credits: 45
El Paso Community College
El Paso, TXCredits: 42
The University of Texas At El Paso
El Paso, TXSkills
- Call center operations
- Customer service excellence
- Decision making
- Goal oriented
- Team management
- Employee engagement
- Verbal and written communication
- Leadership skills
- Problem solving
- Relationship management
- Strategic planning
Timeline
CSR I DUAL BILINGUAL
MAXIMUS
09.2023 - Current
CASE AIDE
Continuity Global Solutions
05.2023 - 08.2023
TRANSPORT SPECIALIST
MVM Inc
10.2022 - 05.2023
YOUTH CARE WORKER
Supreme Labor Company
05.2022 - 10.2022
YOUTH CARE WORKER
Supreme Labor Source
05.2021 - 10.2021
Credits: 45
El Paso Community College
Credits: 42
The University of Texas At El Paso
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