Susana Gudino
Pasco,WA
Summary
Automotive finance professional with strong background in financial services and loan processes. Known for collaboration and achieving results in dynamic environments. Reliable team player with expertise in customer service and financial analysis.
Overview
4
4
years of professional experience
Work History
Automotive Finance Manager
Millennium Auto Sales
05.2024 - 01.2025
- Fostered strategic alignments with financial institutions including banks and credit unions, optimizing financing deals for clients.
- Secured legal and policy compliance for automotive finance transactions.
- Boosted profitability with well-structured automotive finance agreements.
- Earned top ratings in customer service through clear communication of finance details.
Automotive Finance Manager
Hyundai Of Yakima
12.2023 - 05.2024
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Executed collaborative training initiatives with Sales team to highlight available financing solutions.
- Maintained exceptional performance by aligning strategies with financial goals.
- Developed customized financing options to drive client satisfaction and maximize
- Analyzed client needs to drive additional revenue through strategic lending opportunities.
- Reviewed applicant paperwork and analyzed credit reports to assess loan approval potential.
Automotive Finance Manager
Tom Denchel Ford
05.2023 - 11.2023
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Monitored and maintained adherence to all regulatory requirements for financial contracts.
- Boosted client loyalty by fostering trust through transparent financial practices.
- Implemented comprehensive review process to minimize contract documentation errors.
- Logged status updates for loans through continuous monitoring.
Fixed Operations Director
Henning Enterprises
11.2020 - 01.2023
- Fostered collaborative environment through promotion of teamwork.
- Streamlined workflows by aligning objectives with internal departments, customers, and production counterparts.
- Organized targeted training sessions tailored for skill enhancement.
- Tracked financial outcomes using routine performance insights for four dealerships.
- Managed teams of mechanics, service advisors, and sales personnel.
- Maximized efficiency in reconditioning by working closely with sales department on vehicle logistics.
- Enhanced communication between departments to improve overall client experience.
- Directed maintenance activities ensuring organized and secure workspaces.
- Assisted in recruiting, hiring and training of team members.
- Optimized shift coverage by aligning schedules with operational needs and staff expertise.
- Managed discrepancies in cash transactions and inventory levels.
Education
Sunnyside High School
Sunnyside, WA2010
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Complaint resolution
- Goal-oriented mindset
- Performance goals
- Client rapport
- Data processing
- Customer relationship management
- Documentation and reporting
- Team collaboration
- Quality control
- Data entry
- Customer retention
- Warranty claims process management
- Sales and upselling
- Document and records management
- Inbound call management
- De-escalation techniques
Languages
Spanish
Native or Bilingual
Timeline
Automotive Finance Manager
Millennium Auto Sales
05.2024 - 01.2025
Automotive Finance Manager
Hyundai Of Yakima
12.2023 - 05.2024
Automotive Finance Manager
Tom Denchel Ford
05.2023 - 11.2023
Fixed Operations Director
Henning Enterprises
11.2020 - 01.2023
Sunnyside High School