Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Software
Timeline
Generic

Susana Hernandez

Brownsville,TX

Summary

Proven Customer Service Specialist with a track record of enhancing customer satisfaction and boosting revenue at D'La Rosa Snacks. Excelled in customer sales, leveraging knowledge of Microsoft apps and outstanding communication skills. Achieved significant repeat business by transforming service delivery and resolving complex issues, demonstrating exceptional problem-solving abilities.

Overview

19
19
years of professional experience

Work History

Customer Service

D'La Rosa Snacks
04.2023 - Current
  • Managed restaurant scheduling, foodservice and customer service.
  • Generated repeat business through exceptional customer service.
  • Increased revenue through effective customer service and inventory management.
  • Supported team with customer service issues, voids and returns.
  • Increased client satisfaction by providing excellent customer service.
  • Provided exceptional customer service to drive satisfaction.
  • Answered client queries and complaints to provide strong customer service.

Customer Service Representative

Home Depot
07.2006 - 08.2007
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Diploma - Computer Business

Career Centers
Brownsville
05-2006

GED -

Hanna High School
Brownsville, TX
06-2005

Skills

  • Effective customer service
  • Customer service and communication skills
  • B2B sales and customer service
  • Excellent customer service skills
  • knowledge about computer
  • knowlege about microsoft apps

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of D' La Rosa Snacks food.

Languages

Spanish
Native or Bilingual

Software

Microsoft, Exel, Powerpoint

Timeline

Customer Service

D'La Rosa Snacks
04.2023 - Current

Customer Service Representative

Home Depot
07.2006 - 08.2007

Diploma - Computer Business

Career Centers

GED -

Hanna High School

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Susana Hernandez