Susana Lopez
Long Beach,CA
Summary
10 Years of experience in hospitality, time management, and problem solving skills. Confident professional with the a passion for learning and development. Eagar to leverage education and training in administration to support growth, and success of a high preforming organization. Strong track record of setting efficient goals, and leading teams to achieve those goals. Committed to continuous improvement and driving team success. Ability to function at a high level in a wide variety of settings. Detailed oriented, and the ability to learn concepts quickly. Seeking a company that will utilize my skills, and abilities to multitask with the opportunity for growth.
Overview
10
10
years of professional experience
Work History
Barista Trainer
Hyatt Corporation
Huntington Beach, CA
06.2016 - Current
- Developed and implemented training programs for new baristas, enhancing product knowledge, customer service skills and POS system resulting in their successful integration into the team.
- Meticulously manage the cash flow operations totaling 1,000-4,000 per shift, and create reports to ensure accurate accounting of all transactions.
- Adapted quickly to high-volume periods, by efficiently managing tasks, and delegating responsibilities among team members.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Hotel Hospitality
Hyatt Corporation
Huntington Beach, CA
06.2016 - Current
- Upheld company's high standards of professionalism and hospitality in all guest interactions.
- Excellent communication skills, both verbal and written.
- Job shared in different departments demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Fraud detection and daily reports.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Cabrillo High School
Long Beach, CASkills
- Leadership and teamwork experience
- POS system operation
- Excellent memory
- Attention to detail
- Problem-solving
- Multitasking
- Interpreting skills
- Regulatory compliance training
- Computer literacy
- Effective written and verbal communication skills
Accomplishments
- Colleague of the quarter 2024 and 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista Trainer
Hyatt Corporation
06.2016 - Current
Hotel Hospitality
Hyatt Corporation
06.2016 - Current
High School Diploma -
Cabrillo High School