Susana Orrego Galvis
Tampa,FL
Summary
Diligent and responsible, with a proven track record at Publix Grocery Store, excelling in customer service. Demonstrated ability to enhance customer satisfaction and loyalty through exceptional service and accuracy. Skilled in customer assistance and fostering cooperative team environments, significantly contributing to efficient operations and positive customer experiences. Friendly and reliable, offering unmatched assistance and workplace focus.
Overview
1
1
year of professional experience
Work History
Cashier
Publix Grocery Store
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed closeness with regular customers, offering personalized service that fostered brand loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Volunteer
Anderson Middle School
04.2023 - 04.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
No Degree -
Robinson High School
Tampa, FL05.2026
Skills
Customer Service
Work Ethic and Integrity
Quick learner
Hardworking
Patience and Empathy
Time management skills
Cash Handling
Professionalism and Courtesy
Reliable and Responsible
Cooperative Attitude
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Publix Grocery Store
05.2023 - Current
Volunteer
Anderson Middle School
04.2023 - 04.2023
No Degree -
Robinson High School
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