Susana Pagan
Marysville,WA
Summary
Dynamic retail professional with proven success at Ross Stores, excelling in customer service and inventory management. Skilled in visual merchandising and team leadership, enhancing sales and store efficiency.
Adept at problem-solving and multitasking, ensuring optimal product presentation and availability. Reliable and punctual, committed to delivering exceptional shopping experiences and driving business growth.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
1
1
year of professional experience
Work History
Sales Associate
Ross Stores
03.2025 - Current
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal presentation of merchandise.
- Operated point-of-sale system efficiently for accurate transaction processing.
- Collaborated with team members to restock merchandise and maintain inventory levels.
- Adapted quickly to changing store needs, demonstrating flexibility in various roles as required.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Retail Store Manager
Ross Stores
03.2025 - Current
- Managed daily store operations, ensuring efficient customer service and product availability.
- Trained and supervised staff in sales techniques and inventory management practices.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Monitored inventory levels, coordinating timely restocking to prevent shortages.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
High School Diploma -
Private School
Baja California, Mexico Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
- Cash handling
- Stocking and receiving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Ross Stores
03.2025 - Current
Retail Store Manager
Ross Stores
03.2025 - Current
High School Diploma -
Private School
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