Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susana Reyes

Miami,FL

Summary

Dynamic and results-driven Sales Manager with over 10 years of experience in the hospitality industry, including a proven track record at Sonesta Miami Airport Hotel. Skilled in driving group bookings, revenue growth, and strategic client acquisition through effective customer engagement and problem-solving. Adept at building and retaining long-term client relationships, negotiating profitable contracts, and delivering exceptional service that fosters loyalty and repeat business.

Overview

14
14
years of professional experience

Work History

Group Sales Manager

Sonesta Miami Airport Hotel
03.2020 - Current
  • Spearheaded sales initiatives that increased group bookings and expanded revenue streams across multiple market segments.
  • Cultivated and maintained long-term client relationships, resulting in repeat business and sustained revenue growth.
  • Negotiated high-value contracts with key accounts, directly contributing to the hotel's profitability and market expansion.
  • Partnered with senior leadership to drive continuous process improvements, consistently exceeding sales team targets.

Guest Services Coordinator

Royal Caribbean Cruises Ltd
07.2011 - 03.2020
  • Delivered exceptional guest experiences through personalized service and proactive, detail-oriented communication.
  • Maintained professionalism and composure in high-pressure situations, ensuring a positive and consistent guest experience.
  • Supported the coordination of special events by liaising with multiple venues and internal departments to ensure seamless execution.


Education

Associate of Arts - Tourism And Travel Management

Florida International University
Miami, FL
03-1995

High School Diploma

Miami Coral Park Senior High School
Miami, FL
06-1989

Skills

  • Customer Service & Engagement
  • Sales Training & Leadership Development
  • Strategic Problem-Solving
  • Team Motivation & Performance Management
  • Contract Negotiation & Client Retention
  • Organizational & Time Management Skills
  • Attention to Detail in Guest Experience
  • Event Coordination & Cross-Department Collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Group Sales Manager

Sonesta Miami Airport Hotel
03.2020 - Current

Guest Services Coordinator

Royal Caribbean Cruises Ltd
07.2011 - 03.2020

Associate of Arts - Tourism And Travel Management

Florida International University

High School Diploma

Miami Coral Park Senior High School

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