Susana Sauceda
The Colony,TX
Summary
Reliable early-career food service professional with experience leading shifts, training teammates, and supporting smooth daily operations. Skilled in opening and closing procedures, team motivation, conflict resolution, and maintaining food safety and quality standards. Focused on efficient service and positive guest experiences.
Overview
3
3
years of professional experience
Work History
Shift Leader
Wingstop
The Colony, Texas
03.2025 - Current
- Supervised Wingstop crew during shifts and coordinated front counter service.
- Trained team members on Wingstop recipes, portions, and food safety.
- Monitored kitchen prep and maintained Wingstop quality standards.
- Opened and closed Wingstop restaurant following daily shift procedures.
- Resolved guest concerns and supported friendly Wingstop customer service.
- Assisted in training new employees on shift operations.
- Delegated tasks to staff to maintain an organized work environment.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Shift Lead
CRUMBL
The Colony, TX
10.2024 - 03.2025
- Led front-of-house and bakery shift operations at Crumbl cookie store.
- Trained team members on Crumbl service standards and bakery procedures.
- Managed cash register transactions and guest orders during busy shifts.
- Monitored food safety, sanitation, and cleanliness across work areas.
- Supervised cookie production, decorating, and display presentation.
- Coordinated opening and closing tasks for daily store readiness.
- Communicated shift needs with managers and supported team coverage.
Barista
Feng Cha Coffee Shop
The Colony, Texas
09.2023 - 10.2024
- Greeted customers and efficiently took orders for coffee drinks, food items, and other beverages to streamline service
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Customized beverages to match customer preferences and special requests, ensuring satisfaction and repeat business
- Prepared coffee, tea, and boba drinks following Feng Cha recipes
- Operated POS system to process customer orders and payments
- Maintained clean counters, equipment, and dining areas throughout shifts
- Assisted team members during rush periods and coordinated order flow
- Maintained composure during busy periods, enhancing customer experience during high-volume times and special events
Education
High School Diploma -
The Colony High School
The Colony05-2025
Skills
- Food safety standards
- Opening procedures
- Shift scheduling
- Operational efficiency
- Service delivery improvement
- Customer service
- Conflict resolution
- Problem solving
- Clear communication
- Verbal and written communication
- Attention to detail
- Time management
- Team motivation
Timeline
Shift Leader
Wingstop
03.2025 - Current
Shift Lead
CRUMBL
10.2024 - 03.2025
Barista
Feng Cha Coffee Shop
09.2023 - 10.2024
High School Diploma -
The Colony High School