SUSANA VALENCIA
Corona,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
10
10
years of professional experience
Work History
Project Coordinator
True North Compliance Services
10.2022 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
Administrative Assistant
Coral Giya
06.2022 - 07.2023
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Set up conference rooms, technology and materials to facilitate meetings.
- Making travel arrangements
- Managing calenders
Flight Attendant
American Airlines
04.2016 - 06.2022
- Provide excellent customer service to all passengers to ensure they have a safe and enjoyable flight
- Ensure the safety and comfort of passengers, while providing excellent customer service
- Attend pre-flight briefings to review important flight details
- Provide and assist passengers lifting and stowing luggage
- Ensure all passengers are safely seated, and belted in and that exits rows get briefed
- Serve and sell beverages, meals, and snacks
- Ensure adherence to FAA regulations and company policies
- Represent the American Airlines brand in full uniform compliance.
Cash Register Manager
Victoria's Secret
01.2014 - 02.2016
- Coached associates and concurrently lead the customer experience through demonstration and selling
- Supported all brand initiatives and strategies Sales Education,
- Launches, Events, Brand Promotions, and Product Testing)
- Supported\ the visual merchandising cycle (planning, mapping, and inspection of execution)
- Met and exceeded personal sales goal and standards of performance
- Provided a fun, full service experience to all customers
- Completed all point of sale functions as required
- Performed all Operational/Loss Prevention procedures accurately according to policies
- Maintained store appearance and stockroom organization
- Stayed current on fashion trends
- Completed all required training.
Education
Associate of Science - Psychology And Business
Palomar College
San Marcos, CAHigh School Diploma -
Temescal Canyon High School
Lake Elsinore, CA08.2012
Skills
- Company Policy Adherence
- Meeting minutes
- Process optimization
- Organizing Mail
- Writing reports
- Hospitality service expertise
- Verbal and written communication
- Public speaking
- Timelines and Milestones
Accomplishments
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 92%.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
Timeline
Project Coordinator
True North Compliance Services
10.2022 - Current
Administrative Assistant
Coral Giya
06.2022 - 07.2023
Flight Attendant
American Airlines
04.2016 - 06.2022
Cash Register Manager
Victoria's Secret
01.2014 - 02.2016
Associate of Science - Psychology And Business
Palomar College
High School Diploma -
Temescal Canyon High School
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