Susana B Urena Jimenez
Dodge City,KS
Summary
Proven Manager at Taco City LLC, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and maintaining a safe, organized workplace. Demonstrated exceptional time management and communication skills, ensuring tasks are completed efficiently while fostering a high-quality service environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Taco City LLC
03.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Union Representative- Secretary
UFCW Local 2
11.2018 - 04.2020
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
Education
High School Diploma -
Dodge City High School
Dodge City, KS05.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
Microsoft Office, Excel and Power Point- Course
Workplace Problem Solving- School for Workers, University of Wisconsin-Madison
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Manager
Taco City LLC
03.2020 - Current
Union Representative- Secretary
UFCW Local 2
11.2018 - 04.2020
High School Diploma -
Dodge City High School
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