SUSAN ADAMS

Dynamic professional with over 30 years of experience in the insurance and customer satisfaction sectors, complemented by a strong background as an Administrative Assistant. Expertise in delivering exceptional customer care and addressing client concerns both over the phone and in person while consistently proposing value-added solutions that meet client expectations. Comprehensive understanding of the insurance agency landscape, including stringent regulations governing underwriting and licensing, enhances the ability to navigate complex compliance issues effectively. Thrives in collaborative environments, focusing on teamwork to resolve client issues and drive retention and satisfaction.

• NV State License #57469
• PROPERTY & CASUALTY

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Promoted products and encouraged customers to upgrade their existing product plans.
• Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
• Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
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