Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Jodi Held

San Leandro

Summary

Top-performing Parts Specialist with a proven track record in sales training and customer satisfaction. Consistently achieved over one million dollars in annual sales by enhancing customer experiences and providing tailored solutions.

Overview

18
18
years of professional experience

Work History

Parts Specialist

General Plumbing Supply
03.2019 - Current
  • Analyzed customer needs to recommend appropriate parts solutions.
  • Trained new team members on product knowledge and sales techniques.
  • Assisted customers in troubleshooting issues, offering solutions that led to repeat business and referrals.
  • Provided exceptional customer service, consistently receiving positive feedback from clients and management.
  • Earned top performer status by consistently achieving sales of over one million dollars per year.

Lighting Sales Associate

Lamps Plus
12.2014 - 02.2019
  • Assisted customers in selecting lighting solutions tailored to their needs.
  • Demonstrated product features and benefits to enhance customer experience.
  • Maintained up-to-date knowledge of industry trends and new products.
  • Collaborated with team members to ensure optimal store presentation and inventory management.

Merchandising Manager

The Home Depot Inc
06.2008 - 11.2010
  • Developed and implemented merchandising strategies to enhance product visibility and drive sales performance.
  • Analyzed market trends and customer preferences to optimize product assortment and inventory levels.
  • Collaborated with cross-functional teams to ensure alignment on promotional initiatives and merchandising displays.
  • Led training sessions for staff on product knowledge, merchandising standards, and visual presentation techniques.
  • Trained and supervised merchandising team members in best practices, improving overall performance.

Education

High School Diploma -

Skyline High School
Oakland

Skills

  • Sales training
  • Promotions planning
  • Profit maximization
  • Customer service
  • Improving customer satisfaction

Timeline

Parts Specialist

General Plumbing Supply
03.2019 - Current

Lighting Sales Associate

Lamps Plus
12.2014 - 02.2019

Merchandising Manager

The Home Depot Inc
06.2008 - 11.2010

High School Diploma -

Skyline High School
Susan Jodi Held