Susanna Clark
Eden Prairie,MN
Summary
Diligent Applications Analyst with 10 years of experience in Laboratory Information Systems Support. Known for technical expertise in Anatomic Pathology and attention to operational procedures. Areas of expertise in Hardware and Anatomic Pathology.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Applications Analyst
Fairview Health Services
Minneapolis, MN
03.2014 - Current
- Troubleshot supported Laboratory specific application issues.
- Provided technical assistance to end users of Epic Beaker and other laboratory applications.
- Assisted in maintaining changes and updates to various laboratory application documentation.
- Performed testing and validation prior to deployment and upgrades of laboratory applications.
- Collaborated with other IT teams to ensure best client outcomes for issue resolution.
- Worked with vendors regarding installation, upgrades, customization, maintenance of applications.
- Participated in project planning meetings to discuss requirements gathering and implementation strategies for software upgrades and data archiving of applications.
- Coordinated with other stakeholders during implementations, upgrades or changes in systems or software.
- Assisted in researching and resolving Anatomic Pathology billing issues.
Technical Supervisor
Fairview Health Services
Minneapolis, MN
10.2010 - 03.2014
- Supervised daily operations of personnel, ensuring that all activities were completed according to established protocols.
- Provided technical guidance and support to staff on processes and procedures.
- Coordinated with researchers following compliance guidelines for tissue acquisition.
- Conducted training sessions for new employees.
- Implemented voice recognition system for pathologists.
- Conducted periodic audits to ensure accuracy and completeness of data entry into databases.
- Generated monthly Quality Control reports.
- Determined effective schedules by taking into consideration individual employee preferences and overall coverage needs.
- Set and implemented successful laboratory policies covering Anatomic Pathology.
- Promoted and enforced compliance with regulatory agencies.
- Maintained outreach customer billing accounts by recording account information, reconciling discrepancies.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Generated monthly statements for clients.
Technical Supervisor
Central DuPage Hospital
Winfield, IL
04.2004 - 10.2010
- Supervised and managed a team of transcriptionists and anatomic pathology lab staff.
- Provided technical support for histology lab and transcription software, hardware, and processes.
- Developed and implemented policies and procedures to increase efficiency and accuracy in the transcription process.
- Assisted with troubleshooting issues related to equipment malfunctions or other problems encountered in anatomic pathology lab or transcription process.
- Drafted performance reviews for each employee at least once a year based on their productivity levels and job performance objectives achieved.
- Managed workflow by assigning tasks according to individual skill sets while ensuring that all deadlines were met.
- Provided oversight and technical guidance to histology technicians.
- Ensured safety protocols were followed in the lab environment.
- Developed and implemented effective quality control systems for anatomic pathology laboratory operations.
- Monitored accounts receivable aging reports to identify overdue payments, researched discrepancies, and took corrective action.
- Reviewed customer account information for accuracy prior to submitting invoices for payment approval.
Education
Associate of Applied Science - Histotechnology
Medical Institute of Minnesota
Bloomington, MN01-2001
Bachelor of Science - Biology
University of Wisconsin - Eau Claire
Eau Claire, WI08-1995
Skills
- Software Implementation
- Security Protocols
- Software testing
- Customer Support
- Training and mentoring
- Performance Tuning
- Configuration Management
- Continuous integration
- Requirements Gathering
Certification
- Beaker Anatomic Pathology - Achieved on 12/13/17 - Last CEE: 9/20/22 - Certificate Number: 55357022
- Security Workgroup Badge - Achieved on 12/23/22 - Badge Number: 381104350
- Beaker Charging Knowledge Track - Completed 10/2021
- HTL (ASCP) - 1902
- HTL (ASCP) -17575
Timeline
Applications Analyst
Fairview Health Services
03.2014 - Current
Technical Supervisor
Fairview Health Services
10.2010 - 03.2014
Technical Supervisor
Central DuPage Hospital
04.2004 - 10.2010
Associate of Applied Science - Histotechnology
Medical Institute of Minnesota
Bachelor of Science - Biology
University of Wisconsin - Eau Claire
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