Susanna Patterson
Jeffersonville,IN
Summary
Dynamic Vice President of Client Service at The Bank of New York, adept at fostering strategic partnerships and enhancing profitability through effective risk management. Proven track record in driving innovation and collaboration, while ensuring regulatory compliance. Skilled in customer relationship management and critical thinking, consistently delivering results that exceed organizational goals.
Overview
24
24
years of professional experience
Work History
Vice President, Client Service I
The Bank of New York
Louisville, KY
06.2001 - 03.2025
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Identified opportunities to improve business process flows and productivity.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Cultivated company-wide culture of innovation and collaboration.
Education
Bachelor of Science - General Studies
Indiana University, Southeast
New Albany, IN12-2013
Skills
- Customer relationship management
- Risk management
- Collaboration skills
- Problem solving
- Decision making
- Relationship building
- Critical thinking
- Results-driven
- Account management
- Customer service
- Regulatory compliance
- Documentation and reporting
- Data analysis
- Partnerships and affiliations
- Team collaboration
- Financial management
- Work prioritization
- Verbal and written communication
- Meticulous attention to detail
- Business administration
- Audit support
- Office administration
Timeline
Vice President, Client Service I
The Bank of New York
06.2001 - 03.2025
Bachelor of Science - General Studies
Indiana University, Southeast
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