Susanne Burnetter
Woodridge,United States
Summary
I am a highly motivated individual with over 30 years of customer service experience. I have a complete understanding of diverse culture laced with compassion, caring, and understanding of all the needs of people that cross my path and exercise that the customer comes first!
Overview
33
33
years of professional experience
Work History
Front Desk Coordinator
V3 Companies, LTD.
Woodridge, IL
08.2021 - 01.2022
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Took inventory and ordered low-stock items to maintain effective supply organization.
- Greeted and directed customers kindly and accurately.
Duty Manager
British Airways Airlines
Chicago, IL
11.2018 - 08.2020
- Enthusiastic leader of a team of 30 employees. Interacts positively with government agencies and different ground handling agencies, vendors on a daily basis, and encourages effective communication between parties. Manages the highest levels of safety, security, and punctuality.
Customer Service Agent
British Airways AIrlines
Chicago, IL
06.1989 - 11.2018
- Provided efficient service in all areas of airport customer handling. Following duties:
- Turnaround Coordinator - prepare aircraft for departure, liaison with vendors, meet departure crew with any changes with the departure.
- Ramp Safety Coordinator - Supervising and maintaining standards of British Airways.
- Controller of Operations - Main contact Operator to assure the handling of arrivals, and complete departure, including communication with the engineers.
- Mentoring and Training - Familiarize new employees with airline procedures, teaching customer service agents in simplified ticketing, check in, and jet bridge trainer of A380, 747, and 777.
Education
Associate of Arts - Liberal Arts
William Harper Rainey College
Palatine, IL05.1992
Skills
- Effective Planning
- Appointment Scheduling
- Reliable and Punctual
- Call Answering and Routing
- Multitasking and Prioritization
- Greeting and Seating Clients
- Microsoft Office
- Courteous and Professional
- Positive Attitude and Energetic
- Listening Skills
Timeline
Front Desk Coordinator
V3 Companies, LTD.
08.2021 - 01.2022
Duty Manager
British Airways Airlines
11.2018 - 08.2020
Customer Service Agent
British Airways AIrlines
06.1989 - 11.2018
Associate of Arts - Liberal Arts
William Harper Rainey College
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