SUSANNE ERICKSON
Blanchard,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
18
18
years of professional experience
Work History
Sales Associate
Ground Zero Storm Shelters
03.2021 - 06.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Parts Specialist
Dave’s Small Engine
04.2020 - 03.2021
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Stocked and managed stock of parts.
- Maintained clean and neat parts counter and sales floor.
Waiter/Cashier
County Line Cafe
07.2019 - 03.2020
Substitute Teacher Grades K-12
Covington-Douglas Public School
10.2018 - 05.2019
Substitute Teacher Grades K-12
Crescent Public School
10.2018 - 05.2019
Dispatcher
City of Crescent
12.2017 - 02.2018
- Dispatcher for the town police department.
Service writer/ Warranty
Floyd's RV
12.2015 - 07.2016
- Customer service, answering phones, making up work order on trailers that need work done for the tech in the shop, handling all the warranty repairs and working with the manufactures of the trailer to get the parts needed to fix the damages and to get the claims paid and closed out when the job was done.
Administrative Assistant
Oklahoma Horse Shoeing School
09.2015 - 12.2015
- Answering of phones, debt collections, checking in horses in the facility, checking in new students, receiving incoming mail and getting to going mail ready for the next day, inventory, stocking
Parts Runner
Advanced Distribution
09.2013 - 03.2015
- Restocking parts, pulling parts for delivery, checking in shipments in the warehouse, getting shipments read to delivery with FedEx and UPS, customer service, inventory, delivering and pick up of parts
Parts Runner
Gibbs Trucks Centers
06.2012 - 09.2013
- Restocking parts, inventory, customer service, delivering and picking up parts
Campus Security Assistant
Sub Campus Security
09.2010 - 06.2012
- I would go to different high schools and fill in as an sub campus security when needed
Temp Worker
WorkForce Temp Agency
03.2009 - 03.2010
- Fill in temporarily at different job locations
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and associated areas.
- Organized all new hire, security and temporary paperwork.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Screened all visitors and directed them to the correct employee or office.
Administrative Assistant/Inside Sales
Mobile Storage Group
11.2006 - 05.2007
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Receptionist
- Entering customer data into the database
- Creating new files
- Preparing mail for FedEx and UPS
- Creating quotes and invoices
- Inventory and supply ordering
- Prepared bank deposits
- Dispatching drivers to locations for drop offs and pick up of containers
Parts Runner
Golden State Peterbilt
03.2006 - 11.2006
- Restocked parts as they came in, took inventory, customer service, and delivery/parts runner
Courtesy Clerk
Vons
09.2004 - 09.2004
- Welcomed customers into the store and helped them locate items.
- Cleaned and organized the store, including the checkout desk and displays.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Stocked and replenished merchandise according to store merchandising layouts.
- Bagged groceries, worked in the bakery department, service deli, and in the floral department
Education
High School Diploma -
North High School
Bakersfield, CA01.2004
Skills
- RECEPTIONIST (4 years)
- RETAIL SALES (4 years)
- ARCHIVING (Less than 1 year)
- DATA ARCHIVING (Less than 1 year)
- Dispatch
- Server
- Fast learner
- Microsoft Excel
- POS
- Organizational Skills
- Customer service
- Excellent people skills
ADDITIONAL INFORMATION
- SKILLS
- Professional phone etiquette Employee training and development
- Excellent communication skills Spreadsheet management
- Customer service-oriented Project planning
- Flexible Critical thinker
- Accurate and detailed Works well under pressure
- Pleasant demeanor Excellent planner and coordinator
- Appointment setting
- Social media knowledge
- Invoice processing
- Multi-line phone proficiency
- Filing and data archiving
Timeline
Sales Associate
Ground Zero Storm Shelters
03.2021 - 06.2022
Parts Specialist
Dave’s Small Engine
04.2020 - 03.2021
Waiter/Cashier
County Line Cafe
07.2019 - 03.2020
Substitute Teacher Grades K-12
Covington-Douglas Public School
10.2018 - 05.2019
Substitute Teacher Grades K-12
Crescent Public School
10.2018 - 05.2019
Dispatcher
City of Crescent
12.2017 - 02.2018
Service writer/ Warranty
Floyd's RV
12.2015 - 07.2016
Administrative Assistant
Oklahoma Horse Shoeing School
09.2015 - 12.2015
Parts Runner
Advanced Distribution
09.2013 - 03.2015
Parts Runner
Gibbs Trucks Centers
06.2012 - 09.2013
Campus Security Assistant
Sub Campus Security
09.2010 - 06.2012
Temp Worker
WorkForce Temp Agency
03.2009 - 03.2010
Administrative Assistant/Inside Sales
Mobile Storage Group
11.2006 - 05.2007
Parts Runner
Golden State Peterbilt
03.2006 - 11.2006
Courtesy Clerk
Vons
09.2004 - 09.2004
High School Diploma -
North High School
Similar Profiles
Michael MelvinMichael Melvin
General Laborer at Southern Illinois Storm SheltersGeneral Laborer at Southern Illinois Storm Shelters
Isaiah LockhartIsaiah Lockhart
Sales Manager, Sales Representative, Inventory, Installation Specialist at Liberty Safe Of The Ozarks & Stronghold Storm Shelters & Safe Rooms, S State HwySales Manager, Sales Representative, Inventory, Installation Specialist at Liberty Safe Of The Ozarks & Stronghold Storm Shelters & Safe Rooms, S State Hwy
Kayla NorrisKayla Norris
Volunteer at Many Churches, Food Drives, and Homeless Shelters.Volunteer at Many Churches, Food Drives, and Homeless Shelters.
Joseph BargerJoseph Barger
Motor Vehicle Mechanic at PCSI, Professional, Services, IncMotor Vehicle Mechanic at PCSI, Professional, Services, Inc
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group