SUSETTE SOTO
Orlando,United States
Overview
5
5
years of professional experience
Work History
Quick Service Food Server
Universal Studio Orlando
Orlando, United States
10.2022 - Current
- Maintained clean, organized customer and food-preparation areas to meet health standards, and served orders efficiently at windows, counters, and tables. Operated the cash register, accurately processing cash and credit payments.
- Delivered high-quality service during high-volume, fast-paced shifts, warmly greeting guests and promoting a positive ordering experience. Engaged pleasantly while taking orders, reinforcing a professional image for the business.
- Consistently upheld service standards, ensuring smooth operations and customer satisfaction throughout each shift.
Host
susette
Orlando, FL
06.2023 - 10.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, coordinating bookings for smooth dining experiences.
- Assisted servers by relaying orders and addressing guest inquiries efficiently.
Retail Sales Associate
Old Navy
Orlando, United States
11.2021 - 06.2022
- Greeted each customer and offered assistance in locating items, driving higher satisfaction and repeat business. Utilized open-ended questions to uncover needs and recommend appropriate- Explained current promotions, resolved issues per store policy, and processed purchases with cash or credit while adhering to company rules and safety procedures. Monitored the sales floor for security risks and potential thefts, taking prompt action when needed.
- Maintained a welcoming atmosphere that reinforced the brand's positive image, ensuring a smooth checkout experience and supporting overall company goals.
Education
Drphillips High School
orlando, FLSkills
- Bilingual communication
- Strong attention to detail
- Proven leadership abilities
- Goal-oriented and task-focused
- Willingness to grow in uncomfortable situations
- Approachable and easy to talk to
- Excellent customer service skills
- Hard-working and dedicated performer
Timeline
Host
susette
06.2023 - 10.2023
Quick Service Food Server
Universal Studio Orlando
10.2022 - Current
Retail Sales Associate
Old Navy
11.2021 - 06.2022
Drphillips High School