Susie Barrera
Homestead,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
CSR
A1 Leather
Miami, Florida
04.2010 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Miami Coral Park Senior High
Miami,Florida08.1979
Skills
- Customer Data Confidentiality
- Upselling Products and Services
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSR
A1 Leather
04.2010 - 11.2021
High School Diploma -
Miami Coral Park Senior High
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