Susie Garcia
Summary
Organized, detail oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willing to expanding my work skills alone or on a team.
Overview
12
12
years of professional experience
Work History
Department Lead
Hobby Lobby
Woodbury, MN
10.2021 - 07.2024
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specifics.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Back up cashier
- Set up and rotation of seasonal departments.
Ophthalmic Technician
Advanced Vision Institute
Altamonte Springs, FL
09.2017 - 10.2021
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Provided timely follow-up care for post-operative patients, ensuring successful recovery and addressing any complications promptly.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
Customer Service Representative
Teletech
Orlando, FL
08.2016 - 09.2017
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Managed customer calls efficiently in a fast paced call center environment.
- Helping customers navigate through the company insurance website, while addressing questions or concerns.
Sales Associate
Michaels Arts and Crafts
Altamonte Springs, FL
03.2012 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
GED -
Seminole State College of Florida
Sanford, FL01.2009
Skills
- Organizational abilities
- Documentation
- Merchandising understanding
- Verbal and written communication
- Staff Training
- Scheduling
- Problem-Solving
- Customer Engagement
Timeline
Department Lead
Hobby Lobby
10.2021 - 07.2024
Ophthalmic Technician
Advanced Vision Institute
09.2017 - 10.2021
Customer Service Representative
Teletech
08.2016 - 09.2017
Sales Associate
Michaels Arts and Crafts
03.2012 - 08.2016
GED -
Seminole State College of Florida