Microsoft Suites
Hi, I’m
Susie Taylor
Business Management
San Antonio,TX
Summary
Well-qualified Sales Manager with proven success in increasing sales, improving operations and easily overcoming objections. Highly favored problem solving skills. Extremely proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Proven to be successful in sales management capacity. I am seeking an opportunity to leverage my experience to take on new professional challenges.
Overview
17
years of professional experience
2
Languages
Work History
Key Allegro Real Estate
Realtor
06.2012 - Current
Job overview
- Conduct home evaluations, manage escrow process, and negotiate between buyers and sellers
- Advise homeowners on property enhancements and assist buyers in finding ideal homes
- Manage clients, develop new business, and sign documents.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Holiday World RV
Service Manager
08.2017 - 01.2019
Job overview
- Analyze profitability metrics, train and motivate team members, and improve customer satisfaction
- Supervise employees, meet with customers, and enhance team collaboration
- Achieved remarkable improvement in CSI (Customer Service Index) scores, elevating them from -24 to +13 within first year of employment.
Independence HD
General Sales Manager
05.2007 - 01.2012
Job overview
- Implement new business opportunities, increase profits through customer service, and build industry relationships
- Organize events, supervise sales staff, and meet sales targets through effective communication and relationship-building.
Skills
Strong negotiation skills
Client Relations
Strong Communication Skills
Team Leadership
Customer Service
Operational Efficiency
Education
Champions School of Real Estate , Houston, TX
Real Estate License
06.2012
Harley Davidson University , Milwaukee, WI
Sales Excellence from Sales Excellence, Sales Management
03.2010
Victory Baptist Christian Academy, Bentonville, AR
High School Diploma
05.1984
Accomplishments
- Ranked the top performing Realtor within Key Allegro Real Estate Co.
- Supervised team of 17 staff members with Holiday World RV, Mercury Finance and Independence HD.
- Achieved 60% overall reduction in delinquincy at Mercury Finance (Sub prime lender).
- Brought CSI scores within Holiday World RV from a negative 30 to a positive 23 in less than 1 year.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Suites
Buffini CRM
Service Fusion
IDS - Astra
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridAffiliations
- Bay Blazers Membership Advocates
- Business Builders
Interests
🔹 Results-Driven Leader: Known for my adeptness in directing operations and maximizing performance, I have a proven track record of inspiring colleagues and achieving exceptional results. My leadership style emphasizes collaboration, problem-solving, and a relentless pursuit of excellence.
Timeline
Service Manager
Holiday World RV
08.2017 - 01.2019
Realtor
Key Allegro Real Estate
06.2012 - Current
General Sales Manager
Independence HD
05.2007 - 01.2012
Champions School of Real Estate
Real Estate License
Harley Davidson University
Sales Excellence from Sales Excellence, Sales Management
Victory Baptist Christian Academy
High School Diploma
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