Susie Villalpando

Assists those who come into the department for supplies or tasks. Sends in building services request forms. Coordinates with the civilians for the rider/observer program and schedules them on the EMS trucks, emails APD for background checks, creates shifts on fisdap for EMS/AFD. Assists the sworn on the reimbursement paperwork for their DSHS reimbursements and sends them off to finance department. Scans and files the sworns certifications in their files. Creates credential badges for those who have credentialed a rank higher. Assists with EMS recruiting in creating the interview packets. Assists the academy in the graduation reception, creating the reference cards, graduation certificates, EM badges after credentialed process and EMS1 entry of ID and DSHS info.

• Assisted in managing/creating our covid track to handle class ratio and lesson plans, handled investigations for our behavioral programs as the subject matter expert for our department, SME over three programs in our department which included – coaching trainers on theses programs, handled investigations, prepared trainers for investigations.
• Collaborated with department managers to identify skill gaps and develop targeted training interventions.
• Conducted regular needs assessments to ensure alignment of training initiatiates.
• Delivered engaging presentations at internal conferences showcasing best practices in talent development strategies.
• Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.

• Taught new employee orientation to incoming employee.

• Filed and maintained patients health records, created spreadsheets to keep track of campus-wide patient records.

• Stocked specific area, assisted customers on products, trained others on planograms.