Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Suyin Macio

Clermont ,FL

Summary

Organized office coordinator with years of experience using word and excel with extensive expertise in hospitality and Customer service. Successful at managing multiple administrative tasks while simultaneously greeting in-person clients and over the phone with distinguished customer service.

Overview

11
11
years of professional experience

Work History

Enrollment Support Representative

Rogue Mobile
05.2023 - Current
  • Answer constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collect information for qualifications, and application purposes.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
  • Processed debit and credit payments.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

HOA Debt Collector

Exploria Resorts
10.2022 - 05.2023
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Property Manager

Sunset Palm Hotel & Condominium
01.2022 - 10.2022
  • Call in repairmen and other support services.
  • Responsible for collecting rent, evictions and all court filings.
  • Complete final move-out walk-throughs with tenants to identify required repairs.
  • Verify income, assets and expenses and complete file tracking sheet for each applicant.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Front Desk Administrative Assistant

Accelerated Dme Recovery
09.2015 - 03.2018
  • Verify patients demographics and insurance information to update, and scan into computer file as necessary.
  • Measure patients for all types of braces.
  • Confirm appointments to Schedule drivers daily route for equipment deliveries & pick ups.

Control Room Clerk

Orange Lake Resort
04.2013 - 07.2015
  • Manifest, and confirm tours and transportation via telephone, and on site based on qualifications.
  • Produce and manage hourly daily reports.
  • Responsible to update schedules in Kronos for all of in house marketing employees.

Education

Paralegal Studies

American River College
Sacramento, CA

High School Diploma - Paralegal Studies

Voyages Preparatory
Elmhurst, NY
2011

Skills

  • Tenant and eviction laws
  • Financial budgeting and reporting
  • Leasing and sales
  • Marketing and advertising
  • Administrative support
  • Data Entry
  • Paperwork processing
  • Data Collection
  • Call Center Operations

Languages

Spanish
Full Professional

Timeline

Enrollment Support Representative

Rogue Mobile
05.2023 - Current

HOA Debt Collector

Exploria Resorts
10.2022 - 05.2023

Property Manager

Sunset Palm Hotel & Condominium
01.2022 - 10.2022

Front Desk Administrative Assistant

Accelerated Dme Recovery
09.2015 - 03.2018

Control Room Clerk

Orange Lake Resort
04.2013 - 07.2015

Paralegal Studies

American River College

High School Diploma - Paralegal Studies

Voyages Preparatory

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Suyin Macio