Summary
Overview
Work History
Education
Skills
Timeline
Suzanne Benavidez

Suzanne Benavidez

Mesa az,AZ

Summary

Dynamic professional with exceptional customer service skills and a strong work ethic, honed at Denny's Restaurant. Proven ability to enhance guest experiences through effective communication and teamwork. Expertise in cash handling and food safety practices, contributing to a positive dining atmosphere and fostering long-term customer relationships.

Overview

3
3
years of professional experience

Work History

Server

Dennys Restaurant
05.2024 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Front Desk Receptionist

Community Medical Services
08.2023 - 10.2024
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Greeted visitors warmly, creating positive first impression of organization.

Sober Living Supervisor

Fountain Hills Recovery
08.2022 - 07.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.

Education

Cosmetology License - Beauty

Empire Beauty School, Flagstaff, AZ
08.2012

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Beverage preparation
  • Tableside etiquette
  • Food sales and promotion

Timeline

Server - Dennys Restaurant
05.2024 - 04.2025
Front Desk Receptionist - Community Medical Services
08.2023 - 10.2024
Sober Living Supervisor - Fountain Hills Recovery
08.2022 - 07.2024
Empire Beauty School - Cosmetology License, Beauty
Suzanne Benavidez