Suzanne Doane
Lagrange,Oldham
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Baptist Health Lagrange
Lagrange, Ky.
11.2014 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Practice Manager
Pewee Valley Veterinary Center
Pewee Valley, KY
03.2000 - 08.2014
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Education
University of Louisville
Louisville, KYHigh School Diploma -
Assumption High School
Louisville, KY05.1985
Additional Information
I hold Awake Ministries near and dear to my heart. I feel a calling due to the fact that my daughter was a graduate from your facility. Jesus has put an aching in my heart to give back. I have quite a story to tell if given the chance. I have personally been in the darkest of places and have felt the hand of jesus and his angels pull me from the depths of despair. I know what it is like to be on the side of God now. I wish to share that others. I have always been a leader and a care-taker. I love to teach and inspire others. I have an optimistic attitude that shows in my everyday life.
The 2 people that have helped me on my journey are Martha Michaels and Bobby Wade. I will be glad to give you their information if granted an interview.
Thank you,
Suzanne Doane
Timeline
Patient Access Representative
Baptist Health Lagrange
11.2014 - Current
Practice Manager
Pewee Valley Veterinary Center
03.2000 - 08.2014
University of Louisville
High School Diploma -
Assumption High School