Suzanne Gifford
Kingsport,TN
Summary
Positive and upbeat Guest Service Coordinator, successful at balancing guest and business needs. I have completed both the ACE program and the Cultivate program. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Well-rounded GSC experienced in managing guest check-in and check-out and resolving guest complaints. Outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software.
Overview
25
25
years of professional experience
Work History
Guest Services Coordinator
Mill Creek Sun RV Community
Kissimmee, FL
10.2020 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted walk-in and phone guests, determining interests and needs.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Yardi , move in and move outs, RPS
- Assisted training new GSC's
- Camp Spot managed reservations
Hairdresser
Self-employeed
Wasilla, AK
12.1999 - Current
- Washed, colored, cut and styled hair for high volume of clients daily.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Responded to customer inquiries by phone, email and in person.
- Followed updated techniques to color and treat hair and produce consistent results.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Took care of escalated customer concerns to increase satisfaction.
- Ordered and stocked all needed supplies
- Customer Service has and always will be my priority
Senior Customer Service
First Data
Omaha, NE
03.2018 - 10.2018
- Bank Services
- Credit Card Account Maintance
- Phone Center
Education
Cosmetologist - Cosmetology
Oceanside College of Beauty
Oceanside, CA12.1999
High School Diploma -
Rainier Beach High School
Seattle, WA06.1988
Skills
- Customer Service
- Guest Orientation
- Payment Processing
- Clear Communication
- Reservations Management
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Flexible Schedule
- Data Entry
Timeline
Guest Services Coordinator
Mill Creek Sun RV Community
10.2020 - Current
Senior Customer Service
First Data
03.2018 - 10.2018
Hairdresser
Self-employeed
12.1999 - Current
Cosmetologist - Cosmetology
Oceanside College of Beauty
High School Diploma -
Rainier Beach High School
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