Suzanne Greco
Hatboro,PA
Summary
Resourceful Customer Service Professional with strong communication, organizational, and interpersonal skills. Demonstrated leadership through proactive engagement and commitment to enhancing customer satisfaction. Maintained a strong work ethic by consistently delivering exceptional service and fostering trust with clients.
Overview
38
38
years of professional experience
Work History
Administrative Assistant
County of Bucks, Parole and Probation Department
Doylestown, PA
07.2019 - Current
- Maintained accurate database of client contact information, ensuring data integrity for effective communication.
- Monitored daily operations to uphold workflow efficiency, supporting overall team productivity.
- Provided cross-coverage support for administrative personnel during peak periods.
- Assisted with supply orders to effectively maintain office inventory.
- Answered phone calls, directed inquiries to appropriate personnel, and ensured timely response to customer requests.
- Greeted and screened visitors to correct employee or office, also took payments.
- Processed incoming mail and distributed to relevant departments or individuals.
Bartender/Waitress
Bishops Estate Winery
Perkasie, PA
09.2022 - Current
- Greeted customers and provided excellent customer service.
- Provided exceptional customer service to maintain a welcoming atmosphere.
- Prepared and served a variety of wines to enhance guest experiences.
- Created signature cocktails using local ingredients from the winery.
- Managed bar inventory to ensure availability of popular selections.
- Maintained cleanliness and organization of the bar area at all times.
- Handled cash and processed transactions accurately and efficiently.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Cleaning Professional
SMG Services
Hatboro, PA
01.1989 - Current
- Cleaned homes to maintain presentable and clutter-free environments for clients.
- Built client trust through delivery of consistent, high-quality cleaning services.
- Maintained cleanliness in assigned areas using industry-standard cleaning tools.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Inspected facilities for cleanliness and reported maintenance needs to management.
Customer Service Representative
Federal Express
Fort Washington, PA
04.2015 - 08.2019
- Resolved customer complaints and inquiries courteously and efficiently, fostering a positive customer experience.
- Executed tasks efficiently while leveraging product knowledge to offer tailored suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Cultivated strong relationships with customers through friendly interactions, enhancing customer loyalty.
- Logged details of customer service calls in computer system following correct protocols.
- Displayed strong organizational skills while managing multiple projects simultaneously.
Package Delivery Driver
Federal Express
Fort Washington, PA
04.2013 - 08.2015
- Completed daily routes in accordance with customer delivery expectations.
- Efficiently managed time while navigating multiple stops along designated routes to enhance delivery efficacy.
- Met delivery deadlines consistently while prioritizing safety in driving practices.
- Demonstrated knowledge of local roads, traffic laws and regulations.
- Cultivated strong customer relationships through consistent, courteous service.
- Monitored shipments and deliveries for accuracy.
- Operated radios and cellular devices to communicate with other drivers.
Education
High School Diploma -
Archbishop Wood High School For Girls
Warminster06-1981
Skills
- Database management
- File organization
- Document preparation
- File organization
- Office supply coordination
- Customer relationship management
- Customer relationship management
Timeline
Bartender/Waitress
Bishops Estate Winery
09.2022 - Current
Administrative Assistant
County of Bucks, Parole and Probation Department
07.2019 - Current
Customer Service Representative
Federal Express
04.2015 - 08.2019
Package Delivery Driver
Federal Express
04.2013 - 08.2015
Cleaning Professional
SMG Services
01.1989 - Current
High School Diploma -
Archbishop Wood High School For Girls