Suzanne Joiner
Yorba Linda,US
Summary
Customer-focused professional with extensive experience in healthcare and customer service. Proven skills in communication and problem-solving, delivering high-quality support in fast-paced environments. Committed to leveraging strengths in a new career path.
Overview
7
7
years of professional experience
Work History
Sales Associate
Nordstrom
Brea, California
11.2025 - 06.2026
- Processed customer transactions efficiently at the point of sale.
- Managed inventory levels by restocking merchandise and organizing displays regularly.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Medical Assistant/EMR Transcriber
California SKin Institute /Schweiger Dermatology G
Brea, CA
02.2025 - 07.2025
- Updated clinical documentation for medications and HPI in real-time during patient visits.
- Utilized EMA to enhance efficiency of electronic medical records management.
- Assisted medical staff with minor surgical procedures, including excisions and biopsies.
Home Caregiver / Career Break
Family Home
La Mirada, US
04.2024 - 12.2024
- Provided round-the-clock care for injured family member, developing advanced healthcare skills through direct involvement.
- Collaborated with medical professionals to facilitate safe recovery and effective communication.
- Managed high-pressure situations, showcasing strong time management and problem-solving capabilities.
Medical Assistant Lead
United Medical Doctors Gastroenterology
Yorba Linda, US
07.2023 - 04.2024
- Coordinated medical staff to enhance phone communication and optimize supply management.
- Managed prior authorizations and scheduling for medical procedures effectively.
- Delivered cross-departmental support in cardiology through EKGs and blood draws as needed.
Medical Assistant
Omeed Ahadiat, MD Dermatology
Irvine, US
07.2022 - 04.2023
- Optimized cash flow and payment processing for cosmetic procedure financial operations.
- Coordinated patient check-in processes, ensuring compliance with privacy standards.
- Facilitated efficient medical transcribing and PRP blood draw procedures for alopecia treatment.
Medical Assistant Lead
Backbay Medical Group Internal Medicine
Costa Mesa, US
06.2020 - 11.2022
- Served as the first point of contact for patients, providing a professional and compassionate front desk experience.
- Checked patients in and out, verified insurance, collected co-pays, and processed billing transactions.
- Promoted a smooth and efficient office workflow while prioritizing patient satisfaction
Medical Assistant / Referral Coordinator
JM Geiss Medical Group / Geriatrics
Orange, US
09.2019 - 06.2020
- Streamlined patient referral management to specialists, improving care coordination and efficiency.
- Facilitated insurance authorizations, including prescription prior authorizations.
- Collaborated with healthcare teams to optimize service delivery and patient outcomes.
Education
CERTIFICATE - CPR, BLS, AED Trained
American Heart Association
Anaheim, CA09-2026
CERTIFICATE/DIPLOMA - Medical Assistant Program - Graduate
Concorde Career College
Garden Grove, California05-1994
DIPLOMA - High School Graduate / Specialized in Health Science
La Serna High School
Whittier, California06-1988
Skills
- Retail experience
- Customer service excellence
- Excellent verbal and written communication
- Multi-tasking and time management
- Attention to detail, workflow optimization
- Microsoft Office Suite (Word, Excel, Outlook)
- Call center or help desk software
- Adaptability in fast-paced environments
- Technical support / Team collaboration
- Invoice verification
Timeline
Sales Associate
Nordstrom
11.2025 - 06.2026
Medical Assistant/EMR Transcriber
California SKin Institute /Schweiger Dermatology G
02.2025 - 07.2025
Home Caregiver / Career Break
Family Home
04.2024 - 12.2024
Medical Assistant Lead
United Medical Doctors Gastroenterology
07.2023 - 04.2024
Medical Assistant
Omeed Ahadiat, MD Dermatology
07.2022 - 04.2023
Medical Assistant Lead
Backbay Medical Group Internal Medicine
06.2020 - 11.2022
Medical Assistant / Referral Coordinator
JM Geiss Medical Group / Geriatrics
09.2019 - 06.2020
CERTIFICATE - CPR, BLS, AED Trained
American Heart Association
CERTIFICATE/DIPLOMA - Medical Assistant Program - Graduate
Concorde Career College
DIPLOMA - High School Graduate / Specialized in Health Science
La Serna High School