Suzanne Lindaman
Des Moines,US
Summary
A leader with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
MercyOne Des Moines Medical Center
Des Moines, IA
11.2025 - Current
Answers phone requests for test results to physicians and other healthcare personnel
Ensures accurate documentation of calls, faxed reports, etc
Files lab reports for courier delivery
Reviews reports for missing information
Work with other departments to problem solve delivery of results
Concierge
Edgewater - A WesleyLife Community
West Des Moines, IA
04.2019 - Current
- Assist business manager with accounts payable
- Organize resident volunteers to deliver packages
- Facilitate residents' questions or issues
- Employee of the Month winner 2022
- John Wesley Award winner in 2023
Library Director
Van Meter Public Library
Van Meter, IA
05.2017 - 04.2019
- Collaborated with Public Safety Department on building project
- Built new programming and outreach
- Updated collection to meet the community needs
- Compiled data for the Library Board and Library Foundation
- Prepared staff work schedules and assigned specific duties.
Youth Services Librarian
Polk City Community Library
Polk City, IA
11.2014 - 04.2017
- Created and implemented programing for children of all ages
- Responsible for youth services purchases and budget
- Administered the youth collection
- Updated and created social media connections
- Increased programming, employed new story times and an outreach program
- Implemented the 1,000 Books Before Kindergarten program
Education
Master of Arts (M.A.) - Library Science
University of Northern Iowa
Cedar Falls, IA, US05.1999
Bachelor of Arts (B.A.) - History
University of Northern Iowa
Cedar Falls, IA, US12.1990
Skills
- Exceptional communication
- Highly adaptable
- Superior organization
- Networking capabilities
- Strong work ethic
- Proactive attitude
- Maintaining composure
- Discreet confidentiality
- Detail-oriented approach
- Excellent multitasking
Timeline
Customer Service Representative
MercyOne Des Moines Medical Center
11.2025 - Current
Concierge
Edgewater - A WesleyLife Community
04.2019 - Current
Library Director
Van Meter Public Library
05.2017 - 04.2019
Youth Services Librarian
Polk City Community Library
11.2014 - 04.2017
Bachelor of Arts (B.A.) - History
University of Northern Iowa
Master of Arts (M.A.) - Library Science
University of Northern Iowa