Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Suzanne McMeeken

Dowagiac,MI

Summary

Highly skilled Brand Ambassador with 3 1/2 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation. Increased Department Sales 20%, at TJ Maxx

Overview

13
13
years of professional experience

Work History

Brand Ambassador

Crossmark
02.2007 - 06.2011
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Janitorial Lead

MRC Industries
01.2004 - 11.2009
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Streamlined inventory management with systematic organization of cleaning supplies and equipment.

Customer Service Representative

Whirlpool
11.1999 - 06.2000
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Department Lead

TJ Maxx, TJX Companies
09.1998 - 06.1999
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.

Education

Associate of Arts - Fashion Merchandising/Retail Management

Davenport University
Grand Rapids, MI

Skills

  • Customer Service
  • Effective communicator
  • Exceptional communication
  • Customer Engagement
  • Team Leadership Qualities
  • Goal-oriented mindset
  • Brand Awareness
  • In-depth product knowledge
  • Branding
  • Sales expertise
  • Product Demonstration
  • Store Promotions

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Earned "Employee of the Quarter" in [Year] 1999
  • Phone monitor evaluations 100%

Timeline

Brand Ambassador

Crossmark
02.2007 - 06.2011

Janitorial Lead

MRC Industries
01.2004 - 11.2009

Customer Service Representative

Whirlpool
11.1999 - 06.2000

Department Lead

TJ Maxx, TJX Companies
09.1998 - 06.1999

Associate of Arts - Fashion Merchandising/Retail Management

Davenport University

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Suzanne McMeeken