Suzanne Paterson
Katy
Summary
Dependable and strategic leader with a strong track record of managing complex priorities in fast-paced environments while maintaining exceptional accuracy and attention to detail. Recognized for strong organizational and operational skills, a solutions-oriented approach, and a willingness to assume additional responsibilities to drive execution and support organizational goals.
Overview
4
4
years of professional experience
Work History
Property Manager
PMI Florida
Gainesville
08.2023 - 05.2024
- Coordinated property maintenance and repairs with vendors and contractors effectively.
- Conducted regular property inspections to identify issues and ensure compliance.
- Oversaw lease agreements, renewals, and terminations in accordance with policies.
- Prepared budgets and monitored expenses to maintain financial health of properties.
- Trained new staff on property management procedures and best practices efficiently.
- Fostered relationships with local businesses to enhance community engagement initiatives.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Leasing Associate
Landmark Properties Inc.
02.2022 - 04.2022
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Kept properties in compliance with local, state and federal regulations.
- Greeted clients, showed apartments, and prepared leases.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Leasing Associate
Core Spaces
06.2021 - 02.2022
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept properties in compliance with local, state and federal regulations.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to requests and scheduled appointments for property showings.
- Planned special events such as lotteries, dedications and project tours.
Operations Associate
Lifetime Athletic Club
Minneapolis
03.2020 - 05.2021
- Performed regular safety audits to establish compliance with safety regulations.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Coordinated daily operations for fitness programs and member services.
- Supported inventory management for supplies and equipment needs.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Assisted with the development of new processes and procedures to improve efficiency.
Education
Bachelor of Science - Political Science And Government
Georgetown University
Washington, DCSkills
- Community Engagement
- Marketing and Advertising
- Market Research Data Entry
- Phone and Email Etiquette
- Local and State Laws
- Client Needs Assessment
- Account Management
- Coordinate Documents
- Team Collaboration
- Document preparation
- Records maintenance
- Compliance oversight
- Financial reporting
References
References available upon request.
Timeline
Property Manager
PMI Florida
08.2023 - 05.2024
Leasing Associate
Landmark Properties Inc.
02.2022 - 04.2022
Leasing Associate
Core Spaces
06.2021 - 02.2022
Operations Associate
Lifetime Athletic Club
03.2020 - 05.2021
Bachelor of Science - Political Science And Government
Georgetown University