Suzanne Raoms
Turn Your Life Around
Tucson,Az
2027
years of professional experience
HIGHLIGHT OF QUALIFICATIONS 20 + years office support experience in community services, Dependable, reliable and possess a strong work ethic. Excellent customer service and data entry skills.
Work History
Administrative Assistant/Supervisor
4 Years- Answering phone,taking messages appropriately.
- Supporting employee well-being and Facilitating employee support.
- Scheduling clients for appointments.
- Filing client information appropriately in to databases.
- Working with court order clients and judges,Tucson City Court,Pima County Justice Court and Superior Court,Marana Court, Sahuarita Court and working with Out of State clients and etc.
- Working with client that have DUI,Domestic Violence,Substance Abuse/ETOH,Reckless Driving,MVD Only,
- Revocation Application,MDV,Anger Management,Civic Responsibility, and the 16-hour DUI Education class and etc.
- Take payments for scheduled appointments in Merchant database and recording payments.
- Scanning documents into different database appropriately.
- Entering documents into different database appropriately.
- Given client documents packets to fill out.
- Answering emails from clients and probation officers and Diversion specialist.
- Sending probation officers monthly reports for there clients.
- Gathering time sheets from our staff member and processing payroll into database.
- Writing out checks for gas and other payments for our agency.
- Get everything in order for when the auditor's come audit our agency make sure that all documents are in clients files and signatures and dated and make sure all Discharge Summary are on clients files and all Progress Notes are in clients files.
- Opening and closing the office.
- Coordinated staff schedules, assignments, and workflow to maintain office efficiency.
- Trained administrative team members on procedures, systems, and service standards.
- Reviewed correspondence, reports, and records for accuracy and compliance.
- Resolved scheduling and service issues while supporting smooth cross-department communication.
- Improved filing, data entry, and recordkeeping processes for better organization.
- Managed office supplies, equipment requests, and vendor communications to prevent delays.
- Supervised daily administrative operations, ensuring accurate documentation and timely task completion
- Conducted performance evaluations for administrative assistants, providing constructive feedback for improvement when necessary.
- Keeping front office clean and the rest of the building clean.
- Working in clinicals supervision.
- Working with Dousing database.
- Reviewed correspondence, reports, and files for accuracy before distribution or archiving.
Office Assistant
6 Months- Answering phone, taking messages appropriately.
- Also learning to read and type proposals for our estimators .
- Filing clients information appropriatel.
- Scanning documents into different database appropriately.
- Entering documents into different databases appropriately.
- Taking services call from clients for our estimator.
- Provide customer service support for clients and staff.
Office Assistant ( Temp connection)
4 Months- Answering phone, taking messages appropriately.
- Check in patients that come in for their appointments.
- Scheduling appointments for patients on data base calendar.
- Scanning patients information in to Outlook and transferring it in to patients data base files.
- Taking copays from patients, cash and credit cards signatures.
- Close out batch on credit card machine.
- Count all cash and coins, add and subtract patty cash and submit to accounting.
- Put cash and credit cards signatures in to money bag and balance sheet.
- Process We received incoming mail and outgoing mail from courier.
- Prepare courier bag.
- keep front office clean.
File Clerk/Back-up Receptionist
1 Year 4 Months- The file clerk is to organize and maintain client files in a neat and orderly manner.
- This includes but is not limited to pre-existing files, accounting files and new client files.Each file should be updated as new documents are obtained.
- Make sure documents are scanned into the W: drive under appropriate matter before filing hard copy into files.
- Get with attorney and ask what is needed before retrieving files for court hearings and appointments in order get appropriate documentation Retrieve documents upon attorney request.
- Retrieve mail and documents from attorney 's office and distribute accordingly.
- Make copies as needed.
- Maintain and close client files and take boxes to storage as needed.
- As the back up receptionist, be available in the absence of the front office receptionist.
- Duties to include: Answering phone, taking message and entering them into data base appropriately.
- Receive, open and distribute incoming mail, per process in place.
- Prepare, scan and notify appropriate personnel of incoming checks maintain postage and new client logs.
- Receive and hand out documents to couriers and care giver when receptionist is not available.
- Prepare outgoing mail onto template.
- Open an close the office including lock up and appropriate of phone for messaging.
Receptionist
26 Years 10 Months- Provide customer service support for clients and staff.
- Answer 6-line telephone system, take messages and transfer call.
- Start up client computer, perform virus scans, assist clients with computer needs and provide light instructions.
- Call in food box orders with accurate information to Community Food Bank.
- Utilize Flex system to verify eligibility for bus passes and distribute accordingly.
- Inventory storeroom, order supplies, make copies and maintain adequate office supplies for all classroom material and workbooks/handouts.
- Data entry Employment Skill Class a attendance and enter client personnel information into different data system.
- Recognized for ability to handle multiple tasks and meet or exceed deadlines.
- Distribute mail, enroll clients in workshop and make follow-up calls to remind client.
- Schedule intake appointment for our clients.
- Maintain appearance and organization of front desk area.
Outreach Specialist
- Responsibilities include identification of homeless outreach activities conducted by faith based organizations, developing working relationships with these organizations, identification of individuals in need of shelter, conducting psychosocial assessments, locating, accessing or authorizing appropriate benefits and service, advocating on behalf of the client; and monitoring client progress and program effectiveness.
- Work requires ability to work independently, independent judgment, and the ability to cultivate relationships with both social service agencies as well as faith based organizations.
- Examples of Work Performed Identifies faith based outreaches to homeless individuals.
- Makes regular visits to sites; identifying homeless client in need of services.
- Interview and assess client situation, evaluating and prioritizing needs.
- Provides immediate, on site, assistance to these individuals.
- Develops case plans and monitors client progress.
- Works with other agencies and faith based organization.
Education
Microsoft Office Certificate Zero Tolerance For Aggressive Behavior - Dealing with Aggressive Behavior Certificate Homeless Street Count Certificate of Appreciation Local Homeless Veterans Stand Down Certificate of appreciation Arizona Coalition To End Homeless And
Skills
Windows - Microsoft Office Word Excel
Outlook
DocuSign
Merchant
MVD Service Arizona
ProMail
QuickBooks
Vcita
Isolved People Cloud
Critical Thinker Workers' Compensation knowledge
Attention - Detail
Meeting Minutes
Team Building
Creative Problem Solver
Filing and Data Archiving
Languages
Bilingual English/Spanish
Timeline
Administrative Assistant/Supervisor
Turn Your Life Around
10.2022 - 10.2026Read More
Office Assistant
Ralph Hays Roofing
03.2018 - 09.2018Read More
Office Assistant ( Temp connection)
Desert Rose Clinic
05.2017 - 09.2017Read More
File Clerk/Back-up Receptionist
Law Office Of Denice Shepherd
12.2015 - 04.2017Read More
Receptionist
Pima County One-Stop Sullivan Jackson Employment Center
12.1999 - 2012Read More
DEA Software Training Center
Microsoft Office Certificate
Zero Tolerance For Aggressive Behavior - Dealing with Aggressive Behavior Certificate
Homeless Street Count Certificate of Appreciation
Local Homeless Veterans Stand Down Certificate of appreciation Arizona Coalition To End Homeless And
Read More
Outreach Specialist
Pima County One-Stop Sullivan Jackson Employment Center
2012 - 2013Read More