Suzanne Royal
North Wilkesboro,NC
Summary
Proactive Pharmacy Technician with extensive experience in medication dispensing, inventory management, and insurance billing. Skilled in calculating dosages, filling prescriptions accurately, and optimizing pharmacy workflow. Strong problem-solving abilities and a commitment to maintaining confidentiality and compliance with HIPAA regulations.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Forsyth County Behavioral Health Pharmacy
09.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Education
High School Diploma -
East Forsyth
05-1981
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
Timeline
Pharmacy Technician
Forsyth County Behavioral Health Pharmacy
09.2019 - Current
High School Diploma -
East Forsyth
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