Suzanne Sambou
Baltimore,MD
Summary
Expert retail sales professional offering 2 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2
2
year of professional experience
4
4
Language
Work History
Cashier Manager
Quick Mart Stores
10.2023 - 04.2024
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Cashier Assistant
7/eleven
12.2022 - 10.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Education
Associate of Applied Science - Cybersecurity
CCBC
Baltimore, MD12.2025
Bachelor of Science - Public Law
UCAD
Senegal08.2021
High School Diploma -
Mboro High School
Senegal 07.2017
Skills
- Customer Service
- Cash handling and management
- Cash handling expertise
- Cash Register Operation
- Store Opening and Closing
- Time Management
- Attention to Detail
- Customer Complaint Resolution
- Employee Training
- Professional and Courteous
- Business Administration
Accomplishments
- Supervised team of 3 staff members.
Other
- Ancienne GUIDE (Scoutisme)
- Membre de la JEC (Jeunesse Étudiante Catholique)
- Formation sur le leadership et les techniques de communication].
Skills
Sens de la Responsabilité, Attentives, Dynamique, Bonne capacité d'organisation, d'analyse et de gestion des priorités, Ouverte d'esprit, Patiente, Esprit d'équipe et de Solidarité dans l'Action, Intègre et Transparent, Engagé et rigoureux, Exemplaire
Personal Information
- Place of Birth: Mboro/ Senegal
- Date of Birth: 11/03/1998
Hobbies and Interests
- Music
- Cinema
- Sport
Languages
French
Native or Bilingual
Wolof
Native or Bilingual
Timeline
Cashier Manager
Quick Mart Stores
10.2023 - 04.2024
Cashier Assistant
7/eleven
12.2022 - 10.2023
Associate of Applied Science - Cybersecurity
CCBC
Bachelor of Science - Public Law
UCAD
High School Diploma -
Mboro High School
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefits4-day work weekPaid sick leavePaid time offTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft
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