Suzanne Stevens
Buffalo,NY
Summary
Dynamic Sales Associate with a proven track record at Ridge Road Auto Parts, excelling in customer service and revenue enhancement. Skilled in fostering loyalty through exceptional communication and problem-solving abilities, consistently achieving sales targets by effectively providing quality parts that meet customer needs. Reliable and goal-oriented, dedicated to creating a welcoming purchasing experience. Exceeded monthly sales goals in just 3 months. Obtained repeat customers and successfully promoted a very welcoming, professional environment to existing and new customers.
Diligent and driven Sales person with solid background in recycled auto parts and customer engagement. Demonstrated success in driving yard sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
9
9
years of professional experience
Work History
Sales Associate
Ridge Road Auto Parts
01.2025 - 04.2025
- created company sales policies and procedures.
- Built strong relationships with customers, fostering repeat business and loyalty.
- Managed returns, exchanges, and refunds according to yard policy.
- Maintained professionalism while addressing issues in high-stress situations.
- Boosted sales revenue by recommending products aligned with customer needs
- Trained new staff members on company policies, platform use in Pinnalce and EZ Suite. Sales techniques for a seamless onboarding experience.
Sales Associate
Speedway Auto Parts
05.2023 - 01.2025
- Cultivated customer relationships to drive repeat business.
- Managed high-stress situations with composure and professionalism.
Sales Associate
GRIMES AUTO SALVAGE
09.2021 - 12.2022
- Cultivated customer relationships, resulting in increased repeat business.
- Maintained composure while professionally addressing issues in high-stress environments.
Sales Associate
SNYDERS RECYCLED AUTO PARTS
11.2015 - 08.2021
- Built customer relationships to drive repeat business and loyalty.
- Maintained professionalism in high-stress situations while addressing issues calmly.
- Provided welcoming first impressions to all customers, enhancing store atmosphere.
- Provided training to new sales including Pinnalce and EZ suite and yard procedures.
Education
Bachelor of Science - PERSONAL AND PUBLIC COMMUNICATION
Northern Arizona University
Flagstaff, AZSkills
- Customer service
- Teamwork and collaboration
- Task prioritization
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Sales expertise
- Revenue enhancement
- Effective communication skills
- Friendly and outgoing
- Positive and professional
- Excellent communication skills
Timeline
Sales Associate
Ridge Road Auto Parts
01.2025 - 04.2025
Sales Associate
Speedway Auto Parts
05.2023 - 01.2025
Sales Associate
GRIMES AUTO SALVAGE
09.2021 - 12.2022
Sales Associate
SNYDERS RECYCLED AUTO PARTS
11.2015 - 08.2021
Bachelor of Science - PERSONAL AND PUBLIC COMMUNICATION
Northern Arizona University
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