Suzanne Streich
Independence,MO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Unit Secretary
Research Medical Center
12.2020 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Performed various administrative tasks by filing, copying and faxing documents.
Radiology Assistant, PCT, PATIENT TRANSPORT
Menorah Medical Center
12.2018 - 08.2023
- Coordinated with other healthcare personnel to deliver quality patient care.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Explained imaging procedures to patients, offering comfort and assistance.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Supported patient education, explaining procedures and answering questions.
- Increased radiology department efficiency by maintaining organized filing systems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Hostess, Server
Minsky’s Pizza
03.2016 - 07.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered phone calls to take orders, give information and document reservations.
- Used cash registers and credit card machines to cash out customers.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Promoted business loyalty by fostering positive customer relationships.
Education
High School Diploma -
Belton High School
Belton, MO05.2017
Skills
- Insurance Claims
- Lab Test Protocols
- Medical Billing and Coding
- Patient Database Management
- Medication Inventory
- Account Management
- Customer Service
- Patient Reception
- Unit Secretary Training
- Patient records maintenance
- Teamwork
- Problem-solving
- Critical thinking
- Decision-making
- Goal setting
- Inventory management
Timeline
Unit Secretary
Research Medical Center
12.2020 - Current
Radiology Assistant, PCT, PATIENT TRANSPORT
Menorah Medical Center
12.2018 - 08.2023
Hostess, Server
Minsky’s Pizza
03.2016 - 07.2019
High School Diploma -
Belton High School
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