Suzanne Strohl
Port Saint Joe,FL
Summary
Dynamic professional with background in financial transactions, known for high productivity and efficient task completion. Specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
16
16
years of professional experience
Work History
Teller II
Centennial Bank
Port St Joe, FL
11.2021 - Current
- Facilitated customer transactions, including deposits, withdrawals, and loan payments.
- Processed debit cards and filed disputes to resolve customer issues.
- Assisted customers with banking inquiries and provided comprehensive support.
- Executed weekly ATM balancing alongside vault and coin machine reconciliation.
Front End Manager
Kroger
Woodstock, GA
03.2012 - 10.2021
- Supervised front end operations to ensure efficient customer service delivery.
- Trained staff on register systems and customer interaction techniques.
- Managed staffing schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
Front Desk Concierge
Best Western Carib Beach Resort
St Thomas, USVI
10.2009 - 09.2010
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Managed reservations and coordinated check-ins for incoming guests efficiently.
- Assisted guests with local information, recommendations, and dining reservations.
- Maintained accurate records of guest requests and special accommodations needed.
- Resolved customer complaints in an efficient and timely manner.
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
Education
High School Diploma -
Urbana High School
Urbana, IL05-1982
Skills
- Cash handling and transaction processing
- Customer service excellence
- Employee training and development
- Problem solving skills
- Effective communication techniques
- Attention to detail
- Banking knowledge
- Hospitality management
- Compliance with banking regulations
- Financial record keeping
- Time management proficiency
- Strong work ethic
- Rapid data entry expertise
Timeline
Teller II
Centennial Bank
11.2021 - Current
Front End Manager
Kroger
03.2012 - 10.2021
Front Desk Concierge
Best Western Carib Beach Resort
10.2009 - 09.2010
High School Diploma -
Urbana High School
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