Michelle Zahm
Conklin,MI
Summary
Dynamic customer service professional with a strong work ethic and exceptional cash handling skills, honed at Lake Michigan Credit Union. Proven ability to enhance customer satisfaction through effective problem-solving and relationship building. Committed to maintaining high service standards while managing multiple tasks in fast-paced environments.
Energetic and detail-focused with strong aptitude for customer service and financial accuracy. Possesses foundational knowledge in cash handling and transaction processing, coupled with solid mathematical skills. Capable of delivering precise and reliable service to enhance customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Teller II
Lake Michigan Credit Union
Lake Michigan Drive
02.2025 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries, providing clear and helpful information to enhance customer satisfaction.
- Maintained cash drawer accuracy through diligent counting and reconciliation at the beginning and end of shifts.
- Utilized banking software to perform account management tasks, ensuring timely updates and data integrity.
Customer Service Representative
Family Medicine Specialists
Walker, MI
10.2024 - 01.2025
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Managed patient appointments using electronic health record systems to streamline scheduling processes.
- Provided support during peak hours, improving overall team efficiency and response times.
Customer Service Representative
Corewell Health
Grand Rapids, MI
07.2023 - 09.2024
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Resolved customer complaints effectively, utilizing problem-solving skills to maintain service standards.
- Collaborated with healthcare professionals to address patient needs and provide appropriate resources.
- Utilized electronic health record systems to update patient information and streamline communication processes.
Education
Associate of Science - General Studies
Muskegon Community College
Muskegon, MI05-2027
General Studies
Coopersville High School
Coopersville05-2023
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Friendly
- Cash handling and management
- Transaction processing accuracy
- Cash counting
- Goal-oriented focus
- Stress tolerance
- Listening and comprehension
- Customer relationship building
Timeline
Teller II
Lake Michigan Credit Union
02.2025 - Current
Customer Service Representative
Family Medicine Specialists
10.2024 - 01.2025
Customer Service Representative
Corewell Health
07.2023 - 09.2024
Associate of Science - General Studies
Muskegon Community College
General Studies
Coopersville High School