Suzanne Tucci
Denver,CO
Summary
Accomplished Flight Attendant with a proven track record at United Airlines, showcasing exceptional customer service and leadership skills. Excelled in emergency response, ensuring passenger safety and comfort. Promoted to Lead Flight Attendant at Charter carrier, Omni Air International, demonstrating strong work ethic and crew coordination. Skilled in first aid and hospitality service, committed to enhancing brand reputation through professionalism and attentiveness.
Overview
15
15
years of professional experience
Work History
Flight Attendant
United Airlines
Denver, CO
04.2013 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
Lead International Flight Attendant
Omni Air International Inc.
Atlanta, GA
10.2009 - 03.2013
- Maintained a positive attitude in challenging situations.
- Worked cohesively with our multiple Charter partners to ensure all needs were met per their contract while adhering to FAA regulations.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Selected to be on the Proving Run crew as well as the crew that successfully completed the FAA evacuation test to certify the 777 into the fleet.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Promoted to a Lead flight attendant position handling crews of up to 12 flight attendants. Coordinated working positions and communicated with ground personnel and Pilots.
Education
Jacksonville State University
Jacksonville, ALSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Hospitality service expertise
- Reliability and punctuality
- Food and beverage service
- Time management
- Professional appearance
- Safety procedures
- Emergency procedures
- Leadership qualities
- Problem-solving
- Crew coordination
- Food and beverage preparation
Timeline
Flight Attendant
United Airlines
04.2013 - Current
Lead International Flight Attendant
Omni Air International Inc.
10.2009 - 03.2013
Jacksonville State University