Suzette Robeson
Scottsdale,AZ
Summary
Compassionate and experienced Dental Treatment Coordinator and Front Office Lead with 10 years in the dental field. Dedicated to creating positive patient experiences through clear communication, empathy, and efficient care coordination. Skilled in team leadership, staff training, scheduling, and accounts receivable management to ensure smooth and efficient operations. Recognized for strong organizational skills, problem-solving, and the ability to streamline processes while maintaining high standards of patient care.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Dental front office lead
Southwest Kids Dentistry
Tucson, Arizona
09.2018 - 09.2025
- Managed front office operations to ensure smooth patient flow and efficient scheduling.
- Trained and mentored new staff on office protocols and customer service standards
- Communication & team collaboration
- Coordinate general anesthesia cases, including requesting medical records, ensuring accuracy of documentation and facilitating communication between patients, specialists, and anesthesia team
- Treatment & Financial coordinator
- Maintain accurate patient records and ensure compliance with privacy regulations.
- Coordinated patient appointments, optimized scheduling, verifying insurance information and treatment plans.
- Maintaining organized & clean work environment
- Utilize Open Dental software
- Payment posting, receiving/sending authorization
- Account Receivables
Dental Receptionist
Ronald Deriana DDS
Tucson, AZ
02.2016 - 09.2018
- Confirming patient appointment
- Patient scheduling
- Insurance verification
- Treatment coordinator
Education
Dental Assistant
Pima Community College
Tucson, AZ 06.2014 - 02.2015
Skills
- Leadership & Office organization
- Treatment & Financial Coordinator
- Insurance verification (PPO) & Benefit breakdown
- Front office and patient flow management
- Scheduling optimization & efficiency
- Patient record management
- Accounts receivable
- Efficient with Open Dental
Languages
Spanish
Native/ Bilingual
Certification
- CPR & Pals certified
Timeline
Dental front office lead
Southwest Kids Dentistry
09.2018 - 09.2025
Dental Receptionist
Ronald Deriana DDS
02.2016 - 09.2018
Dental Assistant
Pima Community College
06.2014 - 02.2015