Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzette Toliver

Houston,TX

Summary

Motivated Accounts Receivable Analyst manages assigned portfolio to meet or exceed established goals using systemized and sustainable approach. Maximizes receivables management software and collection tools and organizes documentation to collect payment. Consistently obtains payment and resolution on accounts to maximize cash flow and adhere to department workflow standards. Methodical Accounts Receivable Analyst implements and builds structured and scalable receivables process. Oversees credit invoicing and collections and recommends improvements to increase value. Commended team player with positive attitude and strong organization skills to meet strict deadlines. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Accounts Receivable Analyst

Total Specialties USA, Inc
01.2013 - 03.2022
  • Posted cash receipts to customer accounts received via lockbox and/or wire transfers
  • Notified customers of planned direct debits of their bank accounts and upload into Themis system for processing
  • Contacted customers to resolve payment discrepancies
  • Provided assistance and back-up for other department personnel as instructed
  • Assisted in special projects as required
  • Processed Journal Entries
  • Processed adjustments
  • Reviewed and reconciled past-due accounts
  • Interfaced with Sales, Billing and the Credit Department to resolve disputes, or escalate collection issues
  • Processed Month End Reports
  • Worked closely with the Credit Department
  • Created reports for the Treasury Department
  • Processed Credit Card Transactions
  • Contacted internal and external customers to obtain documentation to support invoices and claims.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Posted cash receipts to customer accounts to maintain current and accurate account balances.
  • Developed professional relationships with internal and external clients to encourage open communication and feedback.
  • Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
  • Liaised cross-functionally with Type team to resolve changes or modifications to revenue recognition or invoicing process.
  • Leveraged accounting and finance experiences and expertise to identify, propose and implement automated solutions and reduce manual processes.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Entered figures using 10-key calculator to compute data quickly.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Input financial data and produced reports using Software.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.

Associate Analyst

Dorf Ketal
01.2011 - 02.2013
  • Receivable Management
  • Maintained an up-to-date billing system
  • Followed up on collection and allocation of payments
  • Carried out billing, collection and reporting activities according to specific deadlines
  • Reconciled accounts
  • Monitored customer account detail for non-payment, delayed payment and other irregularities; researched and reconciled discrepancies relating to customer accounts
  • Maintained accounts receivable for customer files
  • Followed the established procedures for processing receipts, cash etc
  • Processed Journal Entries, Credit Memos and Debit Memos
  • Investigated and resolved customer queries
  • Posted Daily Cash Receipts
  • Initiated collection efforts by communicating with customers via phone, email, fax or regular mail
  • Processed adjustments
  • Prepared weekly reports for the CFO and Controller
  • Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
  • Employed Software data sources and Software technical analysis tools and resources.
  • Designed, built and analyzed data and data infrastructure to support business initiatives.
  • Analyzed data sets using Software and other quantitative and statistical modeling technologies and tools to effectively meet company analysis and reporting requirements.
  • Pinpointed opportunities for business improvement and defined and measured success points.
  • Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
  • Identified and resolved problems through root cause analysis and research.
  • Enhanced interfaces to promote better functionality for users.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Assessed data modeling and statistics to integrate high-level business processes with data rules.
  • Optimized core processes to improve business performance and operational agility.
  • Queried databases for information needed for report processing.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Researched and adopted new technologies to add value to existing offerings.
  • Created and maintained precise and accurate models, charts and reports.

Accounts Receivable Collections Specialist

BMC Software, Inc
04.2001 - 01.2011
  • Reviewed and reconciled past-due accounts
  • Contacted customers to obtain payment within a timely manner
  • Completed resolution of inquiries
  • Reviewed contract documentation in accordance with the software license agreement terms and conditions
  • Reviewed invoices to assure they were not any issues with billing
  • Contacted customers to obtain their Purchase Orders
  • Identified any open issues with the customer to achieve a resolution
  • Designed and Prepared Spreadsheets on aged accounts for management
  • Interfaced with Sales and Billing to resolve disputes, or to escalate collection issues
  • Researched and validated billing issues
  • Sent collection letters to customers, as required
  • Prepared and provided reports for management.
  • Monitored customer account details for non-payments, delayed payments and customer disputes.
  • Facilitated past due invoice payments by sending bill reminders and contacting clients.
  • Reconciled accounts receivable ledger to account for and properly post payments.
  • Liaised with other departments to investigate and resolve order or invoice-related issues.
  • Generated financial statements and reports to detail accounts receivable status.
  • Verified discrepancies to resolve vendor billing issues.
  • Reduced delinquency for assigned customer accounts Number%.
  • Developed and maintained strong relationships to deliver exceptional customer service support.
  • Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
  • Refined existing processes to optimize accounts receivable and collection efforts.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Generated and distributed monthly customer statements.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Education

Bachelor of Science - Management

Belhaven University
Houston, TX
2017

Skills

  • COMPUTER SKILLS:
  • Microsoft Word, Excel, PowerPoint, Outlook, Oracle, SAP, Microsoft Windows Office XP Professional
  • Data Analysis
  • Customer Relations
  • Financial Research
  • Account Auditing
  • Financial Records and Reporting
  • Account Reconciliation
  • Accounts Receivable
  • Data Entry
  • Statement Review
  • Payment Calculation
  • Bank Statement Reconciliation
  • Information Gathering and Analysis
  • Proactive and Self-Motivated
  • Audit Reporting
  • Vendor Record Management
  • Financial Software
  • Attention to Detail
  • Document Coding and Classification
  • Departmental Collaboration
  • Bill Payment and Recordkeeping
  • SAP
  • Record Reconciliation
  • ERP Software
  • General Ledger Management
  • Financial Management
  • Precision and Accuracy
  • Complaint Resolution
  • Relationship Building
  • Word Processing
  • Critical Thinking
  • Bookkeeping Support
  • Cash Management
  • Microsoft Office
  • Charge Posting
  • Generally Accepted Accounting Principles
  • Time Management
  • Data Entry and 10-Key
  • Analytical Reasoning
  • Financial Recordkeeping

Timeline

Accounts Receivable Analyst

Total Specialties USA, Inc
01.2013 - 03.2022

Associate Analyst

Dorf Ketal
01.2011 - 02.2013

Accounts Receivable Collections Specialist

BMC Software, Inc
04.2001 - 01.2011

Bachelor of Science - Management

Belhaven University
Suzette Toliver