Suzi Diggle
Cheyenne
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
5
5
years of professional experience
Work History
Lead Cashier
Ulta Salon and Cosmetics
11.2021 - 08.2022
- Processed both cash and card purchases and returns.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Customer Service Representative
Aetna
10.2019 - 07.2021
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Beauty Advisor
Ulta Salon and Cosmetics
08.2019 - 05.2020
Customer Service Representative
Big 5 Sporting Goods
07.2017 - 06.2019
Education
Associate of Science - Health Sciences
Laramie County Community College
Cheyenne, WY01-2019
Skills
- Cashier training
- Credit and cash transactions
- POS system proficiency
- Workflow coordination
- Staff training
- Visual merchandising
- Team building
- Beauty routine advice
- Customer service
Timeline
Lead Cashier
Ulta Salon and Cosmetics
11.2021 - 08.2022
Customer Service Representative
Aetna
10.2019 - 07.2021
Beauty Advisor
Ulta Salon and Cosmetics
08.2019 - 05.2020
Customer Service Representative
Big 5 Sporting Goods
07.2017 - 06.2019
Associate of Science - Health Sciences
Laramie County Community College
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